Yogesh Jangir
Ahmedabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Team Manager
Zuhoor Al Majarah Landscape LLC
10.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Team Leader
HDFC Finance
06.2021 - 08.2022
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Team Leader
Paytm Ltd
01.2019 - 05.2021
Sales Associate
Justdial Ltd
10.2017 - 12.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor Of Science - Mathematics
L J CAMPUS
Ahmedabad India08.2019
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Staff Development
- Performance Coaching
- Meeting facilitation
- Workforce Planning
- Problem Resolution
- Employee Coaching and Mentoring
Timeline
Team Manager
Zuhoor Al Majarah Landscape LLC
10.2022 - Current
Team Leader
HDFC Finance
06.2021 - 08.2022
Team Leader
Paytm Ltd
01.2019 - 05.2021
Sales Associate
Justdial Ltd
10.2017 - 12.2018
Bachelor Of Science - Mathematics
L J CAMPUS
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