Yogesh Kale
Quality Assurance and Testing Analyst
Mumbai,Maharashtra
Summary
Proven Quality Assurance Analyst with a track record of enhancing software quality and efficiency at BNY Mellon. Expert in Agile methodologies and manual testing, coupled with a knack for fostering teamwork. Achieved significant reductions in production errors through rigorous testing and defect tracking, showcasing strong problem-solving and multitasking abilities. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Associate, Quality Assurance and Testing Analyst I
BNY Mellon
Pune
11.2011 - 03.2024
- Ensured consistency across all releases with strict adherence to established change management procedures during software deployment phases.
- Enhanced testing efficiency by implementing automated test scripts and tools.
- Reduced production errors by conducting comprehensive quality assurance testing on new applications.
- Mitigated risk of system downtime through extensive stress and load testing, identifying areas requiring optimization or refactoring.
- Strengthened client relationships through prompt response to issues reported during user acceptance tests, demonstrating a commitment to excellence in service delivery.
- Collaborated with development teams to resolve defects and improve overall product quality.
- Optimized software performance through rigorous testing and defect identification processes.
- Streamlined testing process by creating reusable test cases for future projects.
- Improved project timelines by proactively identifying potential risks and bottlenecks in testing phase.
- Elevated product quality with rigorous regression testing before each release cycle.
- Managed time effectively while working on multiple projects simultaneously.
- Supported continuous improvement efforts by actively participating in code reviews and providing valuable feedback to developers.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Expedited bug resolution by providing detailed reports and analysis to developers, resulting in faster turnaround times for fixes.
- Increased collaboration between cross-functional teams through effective communication of test results and recommendations.
SR. Customer Care Representative
WNS
Mumbai
12.2009 - 12.2010
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Fostered environment of teamwork among peers through collaboration and open communication channels.
- Provided comprehensive guidance on product offerings, features, and benefits to assist customers in making informed decisions.
- Maintained accurate documentation of all customer interactions within CRM systems for future reference.
- Participated in continuous learning initiatives to stay current on industry trends and best practices.
- Built strong relationships with customers through active listening, empathy, and understanding their needs.
- Exceeded expectations in first call resolution rates by utilizing expert knowledge of products and services offered.
- Collaborated effectively with cross-functional teams to provide seamless support for customers.
Customer Service Representative
Emirates Bank International
Dubai
10.2007 - 08.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
CONFIRMATION OFFICER
Standard Chartered Bank
Mumbai
04.2007 - 09.2007
- Communicate closely with customer regarding lifetime free credit and check sale done by agent. i.e. (Confirmation of sale).
- Carried out the training of personnel for the credit cards and collections department.
- Performed collections of funds categorized as 'upgrades', carried out investigations regarding errors or issues with customers and financial institutions.
- Responsibility for getting account reconfirmed and reporting it to the customer service manager.
- Given the responsibility for updating the MIS on a monthly basis and preparing the PIVOT.
Education
BBA - Business Administration
AIEM
Mumbai, India 03.2004 - 03.2006
Skills
Manual Testing
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Certification
ISTQB
Listening to music, netsurfing, interacting with people, Gaming
love to hear EDM, Trance, Psy-trance music
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPersonal development programsCareer advancementTimeline
ISTQB
02-2019
Associate, Quality Assurance and Testing Analyst I
BNY Mellon
11.2011 - 03.2024
SR. Customer Care Representative
WNS
12.2009 - 12.2010
Customer Service Representative
Emirates Bank International
10.2007 - 08.2009
CONFIRMATION OFFICER
Standard Chartered Bank
04.2007 - 09.2007
BBA - Business Administration
AIEM
03.2004 - 03.2006
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