Yogesh Karandikar
Unified Collaboration Engineer
Summary
I am an Assistant Vice President at Credit Suisse, where I lead technical solutions for critical issues related to Lync, Exchange, and Active Directory for Microsoft clients and partners. With over 11 years of experience in the IT industry, I have developed a strong expertise in server technologies, call routing, session initiation protocol (SIP), and messaging, which I leverage to deliver high-quality technical support and ensure customer satisfaction and retention.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Senior Microsoft Unified Collaboration Engineer
CREDIT SUISSE SERVICES AG
8 2017 - Current
- Designed, built, and maintained the Skype for Business platform within production to support 40,000 users, including LAB/POC.
- Leading role in the transformation/strategic delivery of Unified Communications technologies.
- Troubleshoot connectivity within the environment with multiple networks, firewalls, and audio/video conferencing technologies.
- Designed, deployed, migrated, and supported enterprise networks and unified communications solutions.
- Implemented TCP/IP networking technology, Reverse Proxies, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions.
- Implemented Azure Cloud solutions, Enterprise Mobility + Security, Exchange Hybrid, Lync/Skype Hybrid, SharePoint Hybrid, Office Communications Server, SQL Server, and Office 365.
- Experience with audio-visual infrastructure, white-boarding and collaboration tools, live and on-demand streaming video, and digital signage.
- Skilled in integrating network protocols and voice over IP (VOIP) technologies.
- Proficient in Azure Cloud infrastructure virtualization, security, Active Directory Federation, and authentication.
- PowerShell for SharePoint Online (CSOM), Exchange Online, Groups, Microsoft Teams, Azure AD, programming with the Microsoft Graph and Microsoft Flow.
- Implement and support new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS, and PaaS.
- Implement and support new and existing customers on Microsoft Azure Active Directory.
- Planning, documenting and architecting the SDLC for Microsoft Teams in a 34,000-user environment, Stakeholder meetings regarding legal guidelines, retention, information security, governance, communications, Microsoft and other departments.
- Gap analysis for training, pilots, governance and deployment of Microsoft Teams.
- Successfully completed migration of over 1-lakh users from Skype for business on-prem to MS Teams, along with helping migration resource accounts, auto attendants & Call queues.
Senior Technical Engineer
Wipro BPO
03.2012 - 08.2017
- Installing and troubleshooting migration of OCS 2007R2 to Lync 2010/2013 server
- Setup issues with the Edge, Front end, Archiving, Monitoring, RGS, Mediation roles
- Troubleshooting all VoIP calls issues in OCS, LYNC and Unified Messaging 2007/2010
- Troubleshooting OCS 2007R2/Lync 2010/2013 Response group Issues
- Troubleshooting archiving issues
- Troubleshooting Monitoring issues
- Troubleshooting Audio/Video call issues
- Troubleshooting Federation issues
- Troubleshooting PIC issues
- Troubleshooting internal and external Sign-in issues
- Troubleshooting Lync/OCS client presence issue
- Deploying and troubleshooting Integration of OCS 2007/Lync 2010/2013 and Exchange Unified Messaging 2007/2010
- Integrating Cisco CUPS and other devices for Remote Call Control and Federations issues
- Integration with Exchange OWA
- Analyzing issues using Netmon\Wireshark for SMTP and SIP calls (VoIP)
- Installing and troubleshooting installation Exchange 2003/2007/2010 server, Setup issues with the Hub, Client Access, Unified Messaging and the Mailbox Role
- Integration of UM 2007/2010 with Lync/OCS
- Troubleshooting issues with Activesync, OWA and Outlook connectivity
- Supporting Exchange infrastructure of Microsoft Professional Customers from the US/ region
- Handling cri-sit cases & server down situations
- Disaster Recovery for Exchange Server from Active Directory
- Handling cri-sit cases & server down situations
- Exchange Migration from legacy Microsoft Exchange deployments to latest
- Designing and implementing network security measures for data protection and compliance.
Education
Bachelor of Computer Applications -
06.2016 - 06.2019
Skills
Customer service
Timeline
Sangai International University - Bachelor of Computer Applications,
06.2016 - 06.2019
Senior Technical Engineer - Wipro BPO
03.2012 - 08.2017
Senior Microsoft Unified Collaboration Engineer - CREDIT SUISSE SERVICES AG
8 2017 - Current
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