Yogesh Karandikar
Unified Collaboration Engineer
Summary
I am an Assistant Vice President at Credit Suisse, where I lead technical solutions for critical issues related to Lync, Exchange, and Active Directory for Microsoft clients and partners. With over 11 years of experience in the IT industry, I have developed a strong expertise in server technologies, call routing, session initiation protocol (SIP), and messaging, which I leverage to deliver high-quality technical support and ensure customer satisfaction and retention.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Senior Microsoft Unified Collaboration Engineer
CREDIT SUISSE SERVICES AG
8 2017 - Current
- Designed, built, and maintained the Skype for Business platform within production to support 40,000 users, including LAB/POC.
- Leading role in the transformation/strategic delivery of Unified Communications technologies.
- Troubleshoot connectivity within the environment with multiple networks, firewalls, and audio/video conferencing technologies.
- Designed, deployed, migrated, and supported enterprise networks and unified communications solutions.
- Implemented TCP/IP networking technology, Reverse Proxies, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions.
- Implemented Azure Cloud solutions, Enterprise Mobility + Security, Exchange Hybrid, Lync/Skype Hybrid, SharePoint Hybrid, Office Communications Server, SQL Server, and Office 365.
- Experience with audio-visual infrastructure, white-boarding and collaboration tools, live and on-demand streaming video, and digital signage.
- Skilled in integrating network protocols and voice over IP (VOIP) technologies.
- Proficient in Azure Cloud infrastructure virtualization, security, Active Directory Federation, and authentication.
- PowerShell for SharePoint Online (CSOM), Exchange Online, Groups, Microsoft Teams, Azure AD, programming with the Microsoft Graph and Microsoft Flow.
- Implement and support new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS, and PaaS.
- Implement and support new and existing customers on Microsoft Azure Active Directory.
- Planning, documenting and architecting the SDLC for Microsoft Teams in a 34,000-user environment, Stakeholder meetings regarding legal guidelines, retention, information security, governance, communications, Microsoft and other departments.
- Gap analysis for training, pilots, governance and deployment of Microsoft Teams.
- Successfully completed migration of over 1-lakh users from Skype for business on-prem to MS Teams, along with helping migration resource accounts, auto attendants & Call queues.
Senior Technical Engineer
Wipro BPO
2012.03 - 2017.08
- Installing and troubleshooting migration of OCS 2007R2 to Lync 2010/2013 server
- Setup issues with the Edge, Front end, Archiving, Monitoring, RGS, Mediation roles
- Troubleshooting all VoIP calls issues in OCS, LYNC and Unified Messaging 2007/2010
- Troubleshooting OCS 2007R2/Lync 2010/2013 Response group Issues
- Troubleshooting archiving issues
- Troubleshooting Monitoring issues
- Troubleshooting Audio/Video call issues
- Troubleshooting Federation issues
- Troubleshooting PIC issues
- Troubleshooting internal and external Sign-in issues
- Troubleshooting Lync/OCS client presence issue
- Deploying and troubleshooting Integration of OCS 2007/Lync 2010/2013 and Exchange Unified Messaging 2007/2010
- Integrating Cisco CUPS and other devices for Remote Call Control and Federations issues
- Integration with Exchange OWA
- Analyzing issues using Netmon\Wireshark for SMTP and SIP calls (VoIP)
- Installing and troubleshooting installation Exchange 2003/2007/2010 server, Setup issues with the Hub, Client Access, Unified Messaging and the Mailbox Role
- Integration of UM 2007/2010 with Lync/OCS
- Troubleshooting issues with Activesync, OWA and Outlook connectivity
- Supporting Exchange infrastructure of Microsoft Professional Customers from the US/ region
- Handling cri-sit cases & server down situations
- Disaster Recovery for Exchange Server from Active Directory
- Handling cri-sit cases & server down situations
- Exchange Migration from legacy Microsoft Exchange deployments to latest
- Designing and implementing network security measures for data protection and compliance.
Education
Bachelor of Computer Applications -
06.2016 - 06.2019
Skills
Customer service
Communication skills
Computer literacy
Microsoft Teams
Azure
Dev-Ops
Skype For Business
Leadership Experience
Critical Thinking
Analytical Skills
Problem Management
Project Management
Cloud Computing
Telecommunication
Change Management
Network Protocols
Network Engineering
Session Initiation Protocol (SIP)
Voice over IP (VoIP)
Public Switched Telephone Network (PSTN)
Audio Conferencing
System Administration
Microsoft Exchange
Excel
Powerpoint
Linux
Jenkins
GitHub
Docker
Amazon Web Services
Terraform
Kubernetes
Timeline
Sangai International University - Bachelor of Computer Applications,
06.2016 - 06.2019
Senior Technical Engineer - Wipro BPO
2012.03 - 2017.08
Senior Microsoft Unified Collaboration Engineer - CREDIT SUISSE SERVICES AG
8 2017 - Current