Dynamic Catering Manager skilled in menu planning, event coordination, and client negotiations. Proven ability to enhance customer satisfaction while managing staff training and optimizing inventory management.
Overview
8
8
years of professional experience
Work History
Catering Manager
Jiva Hospitality (City Hut Family Dhaba)
Shillong, Meghalaya
04.2022 - Current
Managed end-to-end catering and event operations, delivering seamless, high-quality service for corporate and social functions
Handled client consultations and negotiations, translating event requirements into premium dining experiences
Designed and finalized custom menus in coordination with culinary teams, balancing guest preferences, presentation, and cost control
Negotiated with vendors and suppliers to secure quality products and services while optimizing budgets
Planned and executed event logistics, including staffing, setup, service flow, and post-event evaluations
Led catering teams through pre-event briefings, ensuring service standards, timelines, and brand expectations were met
Maintained strict cleanliness, food safety, and hygiene standards across all event venues
Managed inventory planning and stock control to support large-scale events and minimize wastage
Generated Excel-based sales, cost, and performance reports to track event profitability and operational efficiency
Coordinated with internal departments to ensure flawless event execution and guest satisfaction
Restaurant Manager
Jiva Hospitality (City Hut Family Dhaba)
Shillong, Meghalaya
04.2018 - 06.2022
Led day-to-day restaurant operations delivering refined, personalized guest experiences aligned with luxury brand service standards
Oversaw front-of-house leadership, including reception, reservations, guest welcoming, seating flow, and VIP guest handling
Resolved guest feedback and service recovery situations with a guest-first, brand-aligned approach, ensuring high satisfaction scores
Supervised, trained, and motivated service teams through daily briefings, coaching, and performance monitoring
Maintained exceptional grooming, hygiene, and cleanliness standards, ensuring compliance with HACCP and brand SOPs
Collaborated closely with culinary teams to ensure menu consistency, quality control, and timely service delivery
Controlled inventory, food cost, and wastage, supporting profitability without compromising guest experience
Prepared operational and performance reports using Excel for management review and strategic planning
Ensured the restaurant ambience, layout, and presentation consistently reflected luxury dining expectations