Yogesh Khairnar
Pune
Summary
Dynamic Branch Manager at State Bank Of India with a proven track record in operational management and financial analysis. Expert in driving customer satisfaction and loyalty through innovative sales strategies and effective team leadership. Successfully enhanced branch profitability while ensuring compliance and fostering strong client relationships. Committed to achieving excellence in financial services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
State Bank Of India
Latur
11.2016 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Developed staff schedules to optimize branch coverage and efficiency.
- Facilitated team meetings to discuss goals, challenges, and performance updates.
- Implemented promotional activities to enhance customer engagement and satisfaction.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored the financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to serve financial needs better and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Created reports summarizing operational performance metrics for senior management review.
- Performed regular audits of financial records in order to ensure accuracy.
- Designed sales and service strategies to improve revenue and retention.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready, and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
Education
Bachelor of Engineering - Mechanical
SSVPS BSD College of Engineering
Dhule05-2015
Skills
- Operational management
- Financial analysis
- Compliance auditing
- Sales strategy
- Customer relationship management
- Team leadership
- Marketing strategies
- Client engagement
- Upselling and cross-selling
- Public speaking
- Sales planning
- Risk analysis
- Loans
- Sales development
Certification
- GENERAL INSURANCE SPECIFIED PERSON
- ACE MUTUAL FUND DISTRIBUTOR
- LIFE INSURANCE DISTRIBUTOR
Languages
Marathi
First Language
English
Beginner
A1
HINDI
Beginner
A1
Timeline
Branch Manager
State Bank Of India
11.2016 - Current
Bachelor of Engineering - Mechanical
SSVPS BSD College of Engineering