Yogesh K S
Bangalore
Summary
Committed and highly experienced Water Purifier Service Technician with 12+ years of hands‑on expertise in installing, servicing, and troubleshooting advanced RO, UV, and UF water purification systems across multiple leading brands. Demonstrated ability to diagnose complex technical issues, optimize water quality performance, and deliver high first‑time‑fix solutions. Skilled in TDS calibration, membrane testing, pressure management, pump/SMPS repair, and preventive maintenance to ensure long‑term system reliability. Known for strong customer communication, accurate documentation, and adherence to safety and quality standards. Seeking an opportunity to contribute my technical expertise, customer‑focused approach, and continuous improvement mindset to enhance service efficiency, customer satisfaction, and organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LG Customer Service (Direct Service Centre)
Service Engineer (Water Purifier & Home Appliances
Bangalore
03.2024 - Current
- Troubleshoots and resolves complex RO/UV/UF purifier issues including TDS imbalance, pump failures, UV/UF malfunction, SMPS faults, and membrane problems.
- Performs installation, preventive maintenance, TDS calibration, water flow adjustments, and safety checks for LG water purifiers.
- Utilizes LG‑approved diagnostic tools for accurate fault analysis and long‑term repair solutions.
- Maintains high first‑time‑fix rates, reducing repeat complaints and ensuring excellent customer satisfaction.
- Documents all service activities, spare usage, and system health reports to support warranty claims.
- Provides customer guidance on proper filter cycles, membrane health, and long‑term maintenance.
- Also supports basic troubleshooting across multiple home appliance categories.
Jeeves Consumer Services Pvt. Ltd
Technical Coordinator (Water Purifier)
Bangalore
08.2019 - 06.2023
- Supported field technicians by resolving complex RO/UV/UF technical issues not covered in SOPs.
- Conducted technical training modules on membrane testing, TDS troubleshooting, pump & SMPS faults, leakage control, and filter life cycles.
- Handled high‑priority escalations including repeated complaints, improper installations, and customer dissatisfaction.
- Evaluated new technician candidates for recruitment based on hands‑on technical capability.
- Created performance, failure trend, and repeat complaint analysis reports for process improvement.
- Managed technician rosters, leave schedules, and shift planning to ensure SLA compliance.
- Coordinated with backend teams ensuring faster escalation closures and improved customer satisfaction.
J K Enterprises Pureit
Technical Service Executive (Water Purifier)
Bangalore
01.2018 - 01.2019
- Achieved consistently high customer satisfaction scores for installations, service quality, and timely resolutions.
- Supported service teams by providing on‑spot technical assistance and improving first‑time‑fix rates.
- Built customer relationship networks leading to on‑time AMC renewals, filter follow‑ups, and repeat service requests.
- Managed service schedules efficiently while meeting strict SLA timelines.
- Maintained organized service documentation including technical reports, installation records, and feedback logs.
- Delivered efficient field operations under high‑volume service demands without compromising quality.
Sri Ram Enterprises Pureit
Service Technician (Water Purifier)
Bangalore
01.2016 - 01.2018
- Conducted inspections and troubleshooting of RO/UV/UF systems focusing on membrane wear, blockages, pressure imbalance, and electrical component issues.
- Provided clear explanations of diagnoses and recommended repair or replacement solutions.
- Installed new Pureit water purifiers with accurate inlet/outlet configurations and conducted final TDS calibration.
- Maintained accurate service logs, AMC records, and customer interaction reports for compliance and audits.
- Responded to escalated customer complaints and resolved pump, SMPS, solenoid valve, and leakage issues.
- Guided customers on optimal TDS settings, filter replacement intervals, and long‑term maintenance practices.
A1 Service
Demo & Service Technician (Water Purifier)
Bangalore
01.2012 - 01.2016
- Installed, serviced, and maintained RO, UV, UF water purification systems for residential customers
- Performed detailed diagnostics on filtration, pressure, and TDS‑related issues using standard checklists.
- Identified faults such as membrane failure, low water flow, leakages, pump noise, and high/low TDS variations.
- Delivered safe installation procedures by following strict electrical and plumbing safety protocols.
- Provided customers with demonstrations on proper operation, filter schedules, and basic troubleshooting.
- Documented all service calls, repairs performed, and parts replaced for performance tracking.
- Assisted in customer training on preventive maintenance and safe handling of purifier components.
Education
SSLC: English
Vekananda EnglishMediamSchool
Mysore2nd PUC: Arts And Entertainment
Gov Collage of Bannur
Bannur MysoreSkills
- RO/UV/UF Installation & Maintenance
- TDS Calibration & Water Quality Testing
- Membrane Testing & Replacement
- Pump, SMPS, Solenoid Valve Repair
- Leakage & Pressure Management
- AMC & Preventive Maintenance
- Root-Cause Diagnosis
- Strong Communication
- Problem Solving
- Time Management
- Team Collaboration
- Training & Mentoring
Certification
- Kent RO Systems - Service Training
- Eureka Forbes - Technical Certification
- HUL Pureit - Advanced Technician Certification
Timeline
LG Customer Service (Direct Service Centre)
Service Engineer (Water Purifier & Home Appliances
03.2024 - Current
Jeeves Consumer Services Pvt. Ltd
Technical Coordinator (Water Purifier)
08.2019 - 06.2023
J K Enterprises Pureit
Technical Service Executive (Water Purifier)
01.2018 - 01.2019
Sri Ram Enterprises Pureit
Service Technician (Water Purifier)
01.2016 - 01.2018
A1 Service
Demo & Service Technician (Water Purifier)
01.2012 - 01.2016
SSLC: English
Vekananda EnglishMediamSchool
2nd PUC: Arts And Entertainment
Gov Collage of Bannur