Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
· Leading and Supervising First Mile Operations in multiple states.
· Handling First Mile process of high potential clients like (Voltas, Reliance, Pidilite,Haldirams etc.).
· Streamline the methods of pickup of clients to assure that the service quality meets the demands.
· Hire, Training, and team performance management.
· Handling entire team who all are works at the client’s warehouses in respective states.
· Responsible for their entire First Mile Operations part and escalations.
· Responsible to resolve client’s queries and escalations related loading & vehicle issues.
· Having monthly performance meeting with internal teams.
· Preparing MIS on regular basis and ensure the on-time insertion of relevant data in the system and design dashboards to better monitor the performance.