Yogesh Kumar

(Process : Ez-mall)

• Communicated with clients to obtain better understanding of needs and make recommendations on appropriate products.
• Ensured customer service stayed excellent, attentive and helpful by proactively going extra mile to assist customer needs.

(Process : Amazon.it)

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Monitored failed or unconfirmed orders and took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
• Built expert knowledge of company products and services to accurately answer customers queries via chat & E-mail.
• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Remained knowledgeable in latest guidelines and best practices to ensure delivery of regulatory compliant service.
• Worked as Temp team lead, monitored team performance, providing suggestions for improvement and training programs to increase team efficiency.

(Process : Genworth)

• Scanned documentation and entered into database to maintain accurate records.
• Ensured document validation, maintaining accurate records.
• Generated reports detailing investigations, findings and associated authorizations, creating audit trails for clients and regulators.
• Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
• Created and maintained spreadsheets using Excel.

(Process : Boston Consulting Group)

• Built strong relationships with suppliers to optimize performance and guarantee contract deliverables.
• Working very closely with procurement, MIS, invoicing & event management teams.
• Forecast trends by organizing data and creating Excel-based financial models.
• Prepared and presented accurate, detailed project reports using Word, Excel and PowerPoint.
• Managed highly-complex Excel spreadsheets, supporting efficient data management and analysis.
• Performed basic calculations and computer data entry on excel and data entry tasks, converting paper records to electronic.
• Created and maintained spreadsheets using Excel.
• Managed internal and external clients, providing support for projects from conception to completion.
• Delivered high-level regional, national and international meetings using outstanding organization, planning and event management abilities.
• Improved client retention through effective sourcing, management and coordination of large-scale international business events.
• Supervised external facility contractors for service consistency and standards.
• Managed day-to-day operations of office spaces, maintaining functional, clean and professional environment.
• Validated business needs, informing procurement planning and sourcing decisions.
• Updated contract management software and reporting frameworks to drive efficiencies and improve accountability.
• Completed audits and checks to secure office compliance with current legislation and Monitored staff performance and developed improvement plans.