Yogesh Kumar
New Delhi
Summary
Organized team leader with a proven history of fostering collaboration and achieving organizational objectives. Skilled in cross-departmental engagement and effective communication with senior leadership. Demonstrated ability to prioritize tasks and enhance team productivity through targeted training and mentorship. Expertise in inventory management and operational efficiency, leading to increased customer satisfaction and business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sun Life Global Solutions
Gurugram
11.2022 - Current
- Reviewed employee performance, delivering ongoing feedback and coaching for improvement.
- Conducted system analysis and testing to identify technical inefficiencies.
- Organized team-building activities to strengthen workplace relationships.
- Educated staff about organizational goals, enhancing overall engagement.
- Provided mentorship to junior staff on project-related tasks and objectives.
- Ensured accurate monitoring of attendance, timekeeping, and payroll data.
- Collaborated closely with cross-functional teams to meet project deadlines.
- Created and shared various required reports with higher management and stakeholders.
- Validating and ensuring that all data and reports are in place from a compliance standpoint.
- Evaluated performance metrics, identifying areas for potential growth.
Subject Matter Expert
Sun Life Global Solutions
Gurugram
08.2019 - 10.2022
- Conducted training sessions for new hires and conducted refresher training for existing team members.
- Assessed training needs and tailored sessions for bottom performers and new hires.
- Managed workflow assignments to achieve 95% turnaround time (TAT).
- Monitored daily performance metrics and developed action plans for underperforming team members.
- Provided floor support, coaching, and feedback sessions as necessary.
- Delivered feedback on escalated cases ensuring prompt corrections.
- Facilitated error review sessions and conducted knowledge assessment tests.
- Prepared accurate reports for management and partners, supporting internal audits.
Process Associate
Sun Life Global Solutions
Gurugram
03.2015 - 07.2019
- Executed quality assurance checks on transactions and account actions for regulatory compliance.
- Identified and resolved process issues, enhancing workflow efficiency and business growth.
- Collaborated with team to establish business requirements, meeting productivity and accuracy standards.
- Partnered with cross-functional teams for comprehensive discovery and due diligence on existing processes.
- Provided data-driven recommendations to align strategies with process improvement initiatives.
- Assessed products and services to ensure adherence to quality standards.
- Supervised operations to eliminate bottlenecks, optimizing business performance.
- Implemented continuous improvement metrics to enhance workflows and minimize waste.
Back-End Executive
URSQFT Pvt LTD
Gurugram
08.2013 - 02.2015
- Managing client accounts
- Posting their property on portal for sale/purchase/rent etc
- Calling client to check status, share update, update record etc
- Market research to find best math for client's requirement
Education
B.Com Programme - Commerce
ARSD College
New DelhiSenior Secondary -
CBSE Board
New DelhiHigh School -
CBSE Board Delhi
New DelhiSkills
- Leadership and team collaboration
- Data analysis and performance metrics
- Workflow optimization and process improvement
- Time management and reliability
- Conflict resolution and change management
- Problem-solving aptitude
Accomplishments
- Eliminated NVA steps from the existing process, which resulted in approximately 10K CAD savings
- Two successful 'Client for Life' stories where I went the extra mile for client satisfaction and support
Certification
- LOMA 291
- LOMA 281
- Advance Insurance
- Basic insurance
Languages
- Hindi
- English
- French
Timeline
Assistant Manager
Sun Life Global Solutions
11.2022 - Current
Subject Matter Expert
Sun Life Global Solutions
08.2019 - 10.2022
Process Associate
Sun Life Global Solutions
03.2015 - 07.2019
Back-End Executive
URSQFT Pvt LTD
08.2013 - 02.2015
B.Com Programme - Commerce
ARSD College
Senior Secondary -
CBSE Board
High School -
CBSE Board Delhi
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