YOGESH KUMAR

• Led a team of 22 FTEs in managing Natural catastrophe (NATCAT) property insurance operations, ensuring timely and accurate processing
• Provided mentorship and coaching to team members, fostering a collaborative and high-performance work environment.
• Managed with daily work volume, SOD, and EOD inventory.
• Develop and maintain relationships with internal customers and also to assist AM-Ops on Reports, Work Allocation, Training, ad hoc duties etc.
• Review and implemented SOP and procedures to streamline operations
• Gathered information and evidence to assist in solving team query and escalations
• Handle technical referrals / queries of the team members
• Providing support to line manager as and when required, to ensure collective Business goals of the unit are met consistently
• Exhibit the ability to manage and accommodate change effectively self and within the team proactively
• Monitoring progress of task assigned, ensuring completion of within the specified SLAs
• Ensuring all process issues are addressed timely with the onshore teams and other support functions for resolution
• Act as an SME to resolve queries and referrals in the team, take part in meetings to improve the process
• Ensuring all customer enquiries are responded to within defined standards and deadlines
• Review the QA scores and do analysis to improve the quality. Drive a culture of innovation by which he/she could contribute towards organization’s goal on driving efficiencies
• Ensuring that all required TAT, SLA and KPIs are met by the team consistently.
• Work Allocation, Quality Checking, generating and analyzing Management Information, Planning, imparting Training. Undertake any additional responsibilities assigned on coaching and training junior team members.
• Quality checking, coaching, mentoring for junior team members and supporting & shadowing the Team Leader on agreed TL activities
• Manage and supervise the activities of the team on Assistant Manager’s absence. this includes training new team members, existing team members in process and soft skills. This also includes refresher trainings
• People Engagement - Organizing events and fun activities to engage the team
• Drive Innovation in the team and look for opportunities

• Liaising with on-shore Underwriters and subject matter experts, to create and develop optimal reinsurance structures (CAT XL, CAT Aggregate, Per Risk, FAC RI – CAT perils)
• Working on data analytics project to get broader understanding on exposure distribution, portfolio steering and reinsurance capacity assessment
• Working on portfolio Bulk Upload & Account modelling for MidCorp, Agri

, Entertainment & Property line of Business.
• Analyze the losses and premium associated with each of the account and share the report with the underwriting team
• Costing of complex reinsurance structures like Aggregate, Assisted CUBE modelling request.
• Conducted thorough analysis of geographic and LOB breakouts to provide explanation for variation in losses between various models along with the different versions of the same model.
• Addressed the special requests for modelling reinsurance structures according to various loss scenarios
• Kept a close knit coordination with the on shore Underwriters to ensure the flow of information, work flow and project scheduling activities.
• Validated data quality and completeness, physical characteristics, policy structures and other raw data characteristics.
• Counselled the clients in the understanding of risks, sensitivity studies, and added analytics.

•Handled client accounts of US, UK & Asia. Managing the client accounts portfolio.
• Responsible for handling accounts cash receipt and end to end process for reconciliations of the statement.
• Compile the payment data for the last quarter and figure out the payment trends. Based on the observations, ensure availability of necessary funds in the account for timely payments.
• Chasing the underwriters and requesting them for the settlement of Claims, Return Premium and cash loss.
• Handled reinsurance administration, including production of bordereaux, reconciliations and cash allocation.
• Performed Annual and inter company Reconciliation of Premiums & Claims statement for different Underwriters / Clients and their allocation.
• Co-ordinate with other teams like (Marine/Non-Marine/Aviation) and the London Brokers in order to resolve queries.