

Dynamic Loss Prevention Executive with a proven track record at Reliance Retail Limited, excelling in inventory control and compliance adherence. Adept at implementing strategic measures to minimize shrinkage and enhance operational efficiency. Strong leadership and problem-solving skills drive team performance and customer satisfaction, ensuring seamless supply chain coordination and effective theft prevention.
►Conduct regular inventory audits to identify discrepancies and resolve any issues.
► Review high value Bills through CCTV
►Implement Inventory Control measures to prevent Shrinkage, overstocking, and obsolescence
►Examine supplies and material to determine shortages.
►Check Document (Inward & Outward ) of daily deliveries and shipments to update inventory
►Prepare detailed reports on inventory operations, stock levels, and adjustments.
►Handle general office duties such as answering phones and responding to emails
►Patrolling Observations & Corrective action and follow ups
►Reports – Daily, Weekly & Monthly reports,
►Reports & Follow ups of Suspected Movements & Process violation at Unit
►Monitor and manage daily operations of fleet vehicles across assigned routes and regions.
►Coordinate with drivers for trip planning, route optimization, and timely deliveries.
►Maximize earnings of vehicles by improving load planning, reducing empty runs, and ensuring timely trips.
►Reduce enroute expenses including fuel, tolls, penalties, and lodging through strategic planning.
►Oversee vehicle repair and maintenance, ensuring quality service at minimum cost.
►Ensure adherence to compliance and safety standards in all fleet activities.
►Maintain records of vehicle usage, mileage, fuel consumption, and driver performance.
►Generate and analyze daily MIS reports and operational dashboards.
►Liaise with the workshop, vendors, and operations team for smooth coordination and execution.
►Support in onboarding and orientation of new drivers and training on company policies
►Handling Retail store and down the team line Customer Sales Executives at our store, providing them day wise and month wise target and monitoring the same.
►E-Commerce sale through app, Pick and delivered the stock which we received from customer.
►Monitoring the Category wise sale i.e. Process Food, Confectionary & Snacks, Staple, NON Food FMCG, Food FMCG, etc.
►Managing the relation with the Customer’s with my team who are coming at our retail outlet on daily basis, taking feedbacks, solving customer complaints and also dealing with the institutional customer for taking the bulk order for Company. Price negotiation with them and ensuring the delivery on time.
► Ensuring the customer service standards are delivered all the time through driving the customer service culture amongst the team, providing coaching sessions on how to deal with different customer situations, & leading by example, interacting with customers at the first opportunity and taking timely actions according to the feedback.
► Motivating, developing and building teams inculcating co. values and culture. Performance appraisal, Training, Goal setting, Succession planning. Provide timely coaching sessions to the associates and Team leaders developing their behavioral and operational skills. Taking daily briefing sessions to ensure two way communication and a highly motivated team.
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► Ensuring all the reports and MIS is generated and updated well in time and with high accuracy & reporting to all concern and operation head. ►Driving top line sales through Cross Selling, Up selling, Store Hygiene, competition benchmarking, recommendation on changes on range planning based on customer feedbacks, providing great customer service etc.
►Operating, educating and reinforcing the ways to minimize the operational expenditure for the store amongst the store associates. Responsible to minimize costs through Mitigation of shrink areas, Electricity costs, carry bag costs, generator cost, equipment consumables cost etc. within the store.
►Meet standards in terms of time, documentation and Quality in all the aspects of store operations. Ensure the store associates comply with the SOPs and reinforce the need and importance of same.
►Responsible for store promotion activities through effective execution of store promotion plans, ensuring daily price updates of merchandises in the store as per the system updates, giving feedback and new ideas.
►Controlling Dump & Shrink at our retail outlets by regular monitoring the high dump & shrink sku’s,Proper frisking of staff, Motivating Staff & Security Guard to always alert at store, Regular checking of stock which are coming from DC.
►Hiring team members in the store, Store Audit & Stock Inventory Audit.
►Monitoring P&L and Gross Margin and working towards the profitability of the store.