YOGESH KUMAR
Bihar Khagaria
Summary
Customer-focused and detail-oriented Hotelier with proven experience in front desk operations and guest relations. Adept at managing check-ins/check-outs, resolving guest inquiries efficiently, and delivering high-quality hospitality standards. Committed to maximizing guest satisfaction and maintaining a smooth, professional front office workflow.
Overview
1
1
year of professional experience
Work History
Front Desk Trainer
Alivva Hotel DLF phase 3 gurugram
Haryana
02.2026 - 05.2026
- Streamlined daily front desk workflow to deliver seamless check-in and check-out experiences for guests.
- Coordinated daily front desk operations and guest check-in procedures to enhance service delivery.
- Handled guest inquiries, requests, and complaints promptly, maintaining a high standard of customer service.
- Coordinated closely with housekeeping and maintenance departments to ensure room readiness.
- Processed secure payments, managed daily cash drawers, and maintained accurate billing records.
All department traning
Wyndham by Days, Jaipur
Jaipur
02.2025 - 08.2025
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Updated knowledge through continuing education and advanced training to enhance skills.
Education
BSc - Hotel Management
JSIHM
Greater NoidaSenior Secondary -
BSEB Board
PatnaSecondary School -
BSEB Board
PatnaSkills
- Front Desk Operations
- Guest Check-in/Check-out
- Front desk operations
- Guest Relations
- Time Management
- Problem-Solving
- Team Collaboration
Languages
- Hindi
- English
- Hindi
Languages
English
Beginner
A1
Timeline
Front Desk Trainer
Alivva Hotel DLF phase 3 gurugram
02.2026 - 05.2026
All department traning
Wyndham by Days, Jaipur
02.2025 - 08.2025
BSc - Hotel Management
JSIHM
Senior Secondary -
BSEB Board
Secondary School -
BSEB Board