Yogesh Malviya
Department Manager
Indore
Summary
Results-driven sales professional with a proven track record of driving sales growth and exceeding targets, ready to embrace a leadership role as a Manager Over four years of experience in sales has cultivated a unique understanding of the key drivers behind business success, complemented by expertise in team management, sales strategy, and customer service excellence. Committed to fostering strong relationships with clients and colleagues while motivating teams to achieve collective goals. Passionate about talent development and coaching, prepared to take on new responsibilities and lead by example to deliver outstanding performance.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Department Manager
Reliance Centro
03.2025 - Current
- Lead end-to-end department operations, ensuring excellence in customer service, visual merchandising, and store presentation.
- Drive sales growth by setting targets, monitoring KPIs, and executing effective on-floor strategies
- Manage, coach, and develop a team to improve productivity, engagement, and service standards.
- Oversee inventory management, stock replenishment, and coordination with supply chain to ensure product availability.
- Analyze sales performance and customer insights to increase conversion rates and average transaction value.
- Ensure strict adherence to SOPs, audit requirements, and operational compliance.
- Handle customer escalations efficiently, maintaining high satisfaction and retention levels.
- Conduct daily briefings and performance reviews to align team execution with business objectives.
Department Manager
Trent ltd
09.2024 - 03.2025
- As the Department Manager at Trent Ltd, I was responsible for overseeing the operations and performance of my department. I worked closely with my team to ensure that all goals and targets were met, while also implementing strategies to increase efficiency and productivity.
- Developed and implemented training programs for new hires
- Conducted performance evaluations for team members
- Streamlined department processes for increased efficiency
- Achieved departmental sales targets consistently
- Maintained excellent relationships with clients and suppliers
- Monitored inventory levels and made necessary adjustments
- Collaborated with cross-functional teams to improve overall company performance
Sales Advisor
H&M
09.2022 - 09.2024
- Driven sales growth and customer satisfaction through effective floor management, visual merchandising, and team leadership.
- Implemented compelling in-store displays and window presentations to maximize sales and brand awareness.
- Led and developed a high-performing sales team, focusing on customer service, product knowledge, and sales techniques.
- Managed inventory levels, processed stock receipts, and maintained a well-organized store environment.
- Collaborated with the store manager to achieve business objectives, control stock levels, and optimize sales floor productivity.
- Fostered strong customer relationships through personalized service, loyalty programs, and effective issue resolution.
- Analyzed sales trends, customer feedback, and market insights to inform business decisions and drive commercial success.
Bus Captain
Intrcity Smartbus
01.2021 - 01.2022
- Managed daily bus operations
- Ensured passenger safety and comfort
- Resolved customer complaints
- Maintained accurate records of trips
Education
Diploma - Aviation, Hospitality, Customer Service & Travel Management
Aksa Institute
Indore, India01-2022
Bachelor of commerce -
DAVV
Indore, India 04.2001 -
Skills
Leadership and Management
Communication and interpersonal
Operational and Administrative
Sales and Customer Service
Interests
Travel and Explore, Reading Books
Timeline
Department Manager
Reliance Centro
03.2025 - Current
Department Manager
Trent ltd
09.2024 - 03.2025
Sales Advisor
H&M
09.2022 - 09.2024
Bus Captain
Intrcity Smartbus
01.2021 - 01.2022
Bachelor of commerce -
DAVV
04.2001 -
Diploma - Aviation, Hospitality, Customer Service & Travel Management
Aksa Institute