“Senior System Administrator with 19+ years’ experience in Windows Server Administration, VMware virtualization, Patch & Vulnerability Management, and ITIL-based service delivery. Proven expertise in managing 16,000+ servers, leading global teams, and driving compliance with 95%+ patch adherence. Skilled in Azure, IBM BigFix, and ServiceNow.”
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr System Admin
WorldPay India Pvt Ltd-FIS India Pvt ltd-Quess Corp
11.2019 - 07.2025
Project- WorldPay
Directed patching and vulnerability management for a network of 16,000+ Windows and Linux client servers using IBM BigFix (now HCL) tool, ensuring timely and effective updates.
Orchestrated changes for over 12 domains within the organization, guaranteeing seamless integration and minimal disruption.
Supervised a team of 25+ members, overseeing task assignments, patching activities, and remediation efforts.
Scheduled and deployed patch installation jobs on servers using IBM BigFix (now HCL) tool, streamlining the update process.
Utilized automation plans to enhance efficiency and accuracy in patching activities.
Resolved patching-related issues on Windows servers, minimizing downtime and maintaining system integrity.
Employed ServiceNow as the primary ticketing tool for efficient issue tracking and resolution.
Delivered expert support for L3 level issues on Windows servers, ensuring swift resolution and minimal impact on operations.
Evaluated servers to identify vulnerabilities and led remediation efforts to enhance overall system security.
Maintained a commendable 95% compliance rate across all servers, meeting regulatory requirements and reducing risks.
Provided training and mentorship to new team members, ensuring quick integration and optimal performance.
Managed ESXi servers at L2 level, ensuring smooth operation and timely maintenance across ESXi server 5.5, 6.0, 6.5, and 6.7.
Virtual Machines: Basic VM creation, starting/stopping, resizing, and troubleshooting.
Azure Active Directory: User/group management, password resets, role assignment, and MFA enablement.
Virtual Networks: Implementing subnets, Network Security Groups (NSGs), and basic IP configuration.
Monitoring: Using Azure Monitor and Activity Logs to set up basic alerts.
Backup & Recovery: Configuring VM backups and performing restore operations.
Resource Management: Organizing resources via Resource Groups, Tags, and the Azure Portal.
Access Control (RBAC): Assigning built-in roles to users and groups for resource access.
App Services: Basic configuration, scaling, and monitoring of web apps.
Cost Management: Monitoring usage, setting budgets, and reviewing cost alerts.
Automation: Using Azure PowerShell and CLI for common administrative tasks. Using Terraform for VM creation.
Troubleshooting: Resolving basic issues related to VMs, networking, and storage.
Windows &VMware System Administrator
IBM
02.2016 - 08.2019
- Managing banking domain Project (BMO Harris) on Mission Critical servers, ensuring smooth infrastructure support for all Global Client Sites.
- Successfully completing Windows In-place upgrade to 2016 project, resulting in enhanced server performance and security.
- Implementing patch management through IBM BigFix tool, ensuring the latest security updates and patches are applied to servers.
- Utilizing Maximo ticketing tool for streamlined tracking and resolution of infrastructure-related issues.
- Executing Build & Decommission of Servers as per data Center standard process, ensuring adherence to industry best practices.
- Conducting Server 2012 and 2016 hardening per agreed tech spec, bolstering server security and compliance.
- Participating in weekly and monthly client calls to discuss service process and implementation plans, ensuring clear communication and alignment with client expectations.
- Coordinating with multiple teams to handle and resolve high priority and escalated issues across all client sites, ensuring timely resolution and minimal impact on operations.
- Managing ESXi server 5.5, 6.0, 6.5, 6.7-L1, ensuring optimal performance and availability at all times.
System Administrator
Globalstep Serives Pvt Ltd
05.2015 - 10.2015
- Managed and serviced US Client account on a contract basis.
System Engineer
SYNTEL LTD,PUNE
08.2012 - 03.2015
- Overseeing and maintaining Windows 2003, 2008, and 2012 servers, including configuration and administration.
- Managing VMware infrastructure 4.1/5.1 for 150 servers.
- Modifying and deleting Shared Project Folder Permission, VSS permissions, and conducting folder reconciliation.
- Utilizing ITIL based HP Tool ticketing system to resolve user queries.
- Providing primary support for backups and restoration (EMC (Legato) Networker and CA arc serve) of File system, AD servers, Exchange Servers, and MSSQL servers.
- Configuring backup groups and schedules based on customer requirements.
- Addressing daily backup failures and analyzing logs to troubleshoot errors.
- Generating daily, weekly, and monthly management reports from NMC console and CA arc serve Manager Console.
- Managing offsite media including checking tapes status, free slots, and tape drive cleaning status.
- Executing media maintenance and inventory for LTO1, LTO2, LTO3, LTO4, and LTO5.
- Conducting Image Level backup through EMC (Legato) backup and Recovery console in vSphere web client.
- Performing granular level recovery of Image level backup in EMC (Legato) networker and overseeing tape inventory.
System Administrator
Avi Electronics and Network Pvt Ltd
05.2009 - 08.2012
- Managed enterprise-level setup and implemented new servers for clients, ensuring seamless deployment and integration.
- Strategically selected and implemented the best available technologies and alternatives for system design and implementation, optimizing resource utilization.
- Configured and administered various applications including Windows 2003, 2008, Active Directory Services, MS Exchange 2003, File Server, DNS, DHCP, WSUS, VMware ESXi 4.1, Kaspersky Enterprise Space Security, Symantec Endpoint Security 12.1, and Trend Micro Office Scan 10 Antivirus Server/Client, contributing to a secure and efficient IT environment.
- Oversaw the transition of Active Directory from Windows 2003 to Windows 2008, ensuring minimal disruption to operations.
- Conducted successful disaster recovery of domain in the 2003 & 2008 environment, minimizing downtime and data loss.
- Monitored servers including Domain Controllers, Additional Domain Controllers, and Exchange Servers, optimizing performance and ensuring high availability.
- Configured and administered Primary Domain Controller and Additional Domain Controller in the data center, ensuring smooth user authentication and security management.
- Managed user accounts, distribution groups, security groups, organizational units, and defined group policies, enhancing access control and operational efficiency.
- Verified and troubleshooted Active Directory replication between different locations, ensuring data consistency and integrity.
- Administered Exchange 2003 Server and additional Exchange 2003 servers, ensuring seamless email communication and collaboration. Configuring & maintaining Exchange 2010 default roles.
- Ensured File Replication Service (FRS) replication status between Primary Domain Controller and Additional Domain Controllers, maintaining data consistency and availability.
- Scheduled and rescheduled backups, ensuring the integrity and recoverability of critical data in case of unforeseen events.
System Administrator
Akon Infotech,Pune.
05.2008 - 01.2009
Resident Engineer (System Admin) at Trinity Engineers Private LTD.
Senior Customer Support Engineer
House of Laptop
08.2006 - 05.2008
Customer Support Engineer
Fairsys Infotech Pvt Ltd
08.2004 - 09.2005
Education
B.Com - Commerce
Shivaji University
Maharashtra
01.2000
12th - English
Maharashtra
01.1997
10th - Marathi
Maharashtra
01.1995
Skills
Active Directory services
Microsoft Exchange administration
File server management
DNS and DHCP configuration
WSUS management
VMware ESXi virtualization
Kaspersky security solutions
Symantec endpoint protection
Backup and recovery solutions
EMC Networker administration
DD2500 storage management
Trend Micro antivirus solutions
Windows Server administration (2003-2022)
BigFix patch management
ITIL framework expertise
Azure
Certification
Microsoft Certified: Azure Administrator Associate (AZ-104), July 9, 2022, Certification Number: 1345-8125 (Valid upto 2024)
ITIL Foundation Certificate 2011 in IT Service Management, 2014-04-27
VMware Certified Professional 5 Data Center Virtualization, FEB 2012 Candidate ID: VMW-00730059Y-00095736 (Valid upto 2017)
VMware Certified Professional 4 Data Center Virtualization, FEB 2012 Candidate ID: VMW-00730059Y-00095736 (Valid upto 2017)
Microsoft Certified Solutions Associate 2008, April 2012. Microsoft Certification ID: 8091620
Microsoft Certified Systems Engineer 2000. Microsoft Certification ID: 2864898
Advanced Diploma in Hardware and Networking (ADCHN) from Jetking, Year 2002.
Timeline
Sr System Admin
WorldPay India Pvt Ltd-FIS India Pvt ltd-Quess Corp
Business Development & Customer Support Executive at Byju's India Pvt. Ltd. (Deputed by Quess corp Pvt. Ltd.)Business Development & Customer Support Executive at Byju's India Pvt. Ltd. (Deputed by Quess corp Pvt. Ltd.)
People Operations Specialist at Quess Corp Pvt. Ltd, (Deployed at ThoughtWorks India Pvt Ltd)People Operations Specialist at Quess Corp Pvt. Ltd, (Deployed at ThoughtWorks India Pvt Ltd)