Yogesh Nagwade
Pune
Summary
Detail-oriented Assistant Manager offers more than 12 yeasr progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Attentive Learning and development experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Assistant Manager
HDFC Life Insurance Company Limited
Pune
2023.06 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Senior Trainer
Tech Mahindra Limited
Pune
2021.05 - 2023.06
- Developed and delivered comprehensive training programs to new employees.
- Created and facilitated engaging learning activities that promoted knowledge retention.
- Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.
- Maintained accurate records of trainees' progress and provided feedback on their performance.
- Conducted post-training evaluations with participants to assess effectiveness of instruction.
- Identified areas where additional training is needed and made recommendations accordingly.
- Maintained updated curriculum materials in accordance with changing industry standards.
- Preparing review slides from training and presenting the same to the clients in Monthly/Quarterly reviews
- Handling MIS – All sorts of training reports – daily/ weekly/ monthly, including monthly training calendars
Team Leader Training
Aegis BPO Limited
Pune
2016.04 - 2020.08
- Managing training – Training room allocations, sharing daily training reports with the client, managing client escalations
- New Hire Induction & Trainings on product and process, Communication training
Conducting briefing sessions on new launches and updates by coordinating with circle heads and clients - Conducting training tests and PKTs on the floor via LMS
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Trainer
Tech Mahindra Limited
Pune
2014.01 - 2016.03
- New Hire Induction & Trainings on product and process, Communication training
- Conducting OJT as per the observations and Quality performance of team members
- Conducting Dip-checks on the new product, processes and updates circle wise and flashing improvement reports
- Grooming employees as per the TNI
- Developing content as & when needed
Trainer
Serco Global Services Limited
Pune
2011.08 - 2014.01
- New Hire Induction & Trainings on product and process, Communication training
- Conducting OJT as per the observations and Quality performance of team members
- Conducting OJT as per the observations and Quality performance of team members
- Conducting Dip-checks on the new product, processes and updates circle wise and flashing improvement reports
- Grooming employees as per the TNI
- Developing content as & when needed
Education
Bachelor of Science - Computer
Pune University
Pune2010-04
HSC - Science
Maharashtra State Board
Pune2005-02
SSC -
Maharashtra State Board
Pune2003-03
Skills
- Product and service knowledge
- Sales monitoring
- Employee Performance Evaluations
- Employee engagement
- Recruitment and hiring
- Sales Strategies
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager
HDFC Life Insurance Company Limited
2023.06 - Current
Senior Trainer
Tech Mahindra Limited
2021.05 - 2023.06
Team Leader Training
Aegis BPO Limited
2016.04 - 2020.08
Trainer
Tech Mahindra Limited
2014.01 - 2016.03
Trainer
Serco Global Services Limited
2011.08 - 2014.01
Bachelor of Science - Computer
Pune University
HSC - Science
Maharashtra State Board
SSC -
Maharashtra State Board
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