MS OFFICE
Hi, I’m
Yogesh Naik
Guest Relation Officer
Al Garhoud
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced customer service professional with expertise in planning and staffing events, making reservations and maintaining records. Well-versed in Hotel DXB processes and best practices. Good communication and problem-solving skills with a self-directed and organized approach.
Skills
HRIS database management
MS Office software
Client relationship management
Proficiency in hospitality systems
Guest check-in
Telephone skills
Education
Shree Devi College of Hotel ManagementBallalbagh, Lalbagh, Mangalore, Karnataka
BSC (HS) from Hotel Management
06.2017 - 04.2020
Shiriru Pre University CollegeShiruru
PUC from Commerce
06.2015 - 06.2017
Govt Higher SchoolMundalli
SSLC
06.2014 - 06.2015
Overview
3
Languages
3
Certificates
4
years of professional experience
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Dubai international hotelDeira
Guest Relations Officer
12.2022 - Current
Job overview
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
AmazonBangalore
HR Supervisor
07.2021 - 11.2022
Job overview
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Prepared new hire letters, employee contracts, and corporate policies
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations
- Managed payroll and timekeeping to track hours and accurately pay employees
IBNI SPRING ResortCoorg
Front Desk Receptionist
11.2020 - 05.2021
Job overview
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and Retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Resolved customer problems and complaints
- Managed lost and found items to assist guests with retrieving belongings
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
The Zuri White Sands, Goa Resort & CasinoVarca
Trainee
12.2019 - 04.2020
Job overview
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Answered 30 telephone calls and emails per to assist customers in making reservations.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Software
OPERA PMS
HRIS
KRONOS
Interests
Cooking or baking.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [3000] staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.