Yogesh Nikhade

• Experience of L1 and L2 Level expertise with one of market leaders i.e
• AT&T, U.S.A
• In Telecom domain on Production Supports rotation in 24x7 environment
• Shell scripting using bash, Python scripting
• HTML, SQL, and IBM Tivoli (TWS Conman)
• Knowledge in CI/CD Pipeline and DevOps tools like Jenkins, Bitbucket, Git, Docker, Ansible Tower & Jira
• Experience in Controlling & Monitoring the Batch processes via Tivoli (TWS) and fixing the job failures
• Handling Change Request Management activities such as Deployment, upgrade, and code push
• Extensive functional knowledge of Billing Telecom System and Resources and Utilities
• Participation in daily meetings with onsite/offshore team for better co-ordination among onsite-offshore team
• Experience in Incident/Change Management and monitoring tools
• Hands on experience in creating, updating, and closing tickets
• Adhere to escalation procedures & follow up with development team when code change is required, or complex issues are faced
• To involve in meetings conducted to discuss scope, procedure, impact, rollback for maintenance activity, Release, Upgrade.▪ Provided technical support on the telecom platforms.
  ▪ Automated the process to reduce the manual work using shell scripting and Python.
  ▪ TWS scheduling L1 and L2 Level expertise, Validate Job / Schedule requirements
  ▪ Agent link/unlink with fencing.
  ▪ Provided application support for project Release/Linux upgrades/Cyber Monday/I-phone release/Black Friday/Thanksgiving Day.
  ▪ Handling team in absence of Team Lead. Handled many deployment and co-ordinate in various team.
  ▪ Identify, correct, and advise on operational issues.
  ▪ Coordinating with other teams to resolve issue & complete daily EOD map.
  ▪ Responsible for addressing, diagnosing and resolving issues in given SLA. Also responsible for documenting the causes, analysis, and final resolution to the issues.
  ▪ Responsible to flow all Jobs running for scheduled EOD map.
  ▪ Handling CHARM activities such as up gradation and code push.
  ▪ Preparing the shift reports and giving the handover to next shift personnel.
  ▪ Working experience in rotational shifts 24/7 Production Support.
• ▪ Provide Pre-production and post-production application support ensuring smooth operations and SLAs are met.
  ▪ Creating and monitoring Maps and Processes using the Amdocs monitoring tool (AMC).
  ▪ Handling and reporting any issues and failures occurred in production.
  ▪ Applying work around to Billing Cycles and monitor the execution for rating for different call types like Voice, SMS, MMS and Data etc.
  ▪ Monitor process and servers that impact daily business operations and report malfunction to concern team.
  ▪ Coordinate with client and onshore teams for major releases and upgrades along with the several minor deployments involve in the Upgrade, Maintenance Activities, Bridge and Triage issues effectively.

▪ Worked on chatbot automation scripts to improve productivity through use of
o Shell scripting using bash, Python scripting
o HTML, SQL, and IBM Tivoli (TWS Conman)

▪ Knowledge in CI/CD Pipeline and DevOps tools like Jenkins, Bitbucket, Git, Docker, Ansible Tower & Jira.

▪ Experience in Controlling & Monitoring the Batch processes via Tivoli (TWS) and fixing the job failures.

▪ Handling Change Request Management activities such as Deployment, upgrade, and code push.

▪ Extensive functional knowledge of Billing Telecom System and Resources and Utilities.

▪ Provide Pre-production and post-production application support ensuring smooth operations and SLAs are met.
▪ Creating and monitoring Maps and Processes using the Amdocs monitoring tool (AMC).
▪ Handling and reporting any issues and failures occurred in production.
▪ Applying work around to Billing Cycles and monitor the execution for rating for different call types like Voice, SMS, MMS and Data etc.
▪ Monitor process and servers that impact daily business operations and report malfunction to concern team.
▪ Coordinate with client and onshore teams for major releases and upgrades along with the several minor deployments involve in the Upgrade, Maintenance Activities, Bridge and Triage issues effectively.

▪ Provided technical support on the telecom platforms.
▪ Automated the process to reduce the manual work using shell scripting and Python.
▪ TWS scheduling L1 and L2 Level expertise, Validate Job / Schedule requirements
▪ Agent link/unlink with fencing.
▪ Provided application support for project Release/Linux upgrades/Cyber Monday/I-phone release/Black Friday/Thanksgiving Day.
▪ Handling team in absence of Team Lead. Handled many deployment and co-ordinate in various team.
▪ Identify, correct, and advise on operational issues.
▪ Coordinating with other teams to resolve issue & complete daily EOD map.
▪ Responsible for addressing, diagnosing and resolving issues in given SLA. Also responsible for documenting the causes, analysis, and final resolution to the issues.
▪ Responsible to flow all Jobs running for scheduled EOD map.
▪ Handling CHARM activities such as up gradation and code push.
▪ Preparing the shift reports and giving the handover to next shift personnel.
▪ Working experience in rotational shifts 24/7 Production Support.

▪ Participation in daily meetings with onsite/offshore team for better co-ordination among onsite-offshore team.

▪ Experience in Incident/Change Management and monitoring tools. Hands on experience in creating, updating, and closing tickets.

▪ Adhere to escalation procedures & follow up with development team when code change is required, or complex issues are faced.

▪ To involve in the meetings conducted to discuss the scope, procedure, impact, rollback for maintenance activity, Release, Upgrade.

▪ To monitor application process.
▪ To monitor and extract errors from the logs.
▪ To restart ETL application & streams jobs if any new things are configured or application jobs run into unhealthy status.
▪ Application maintenance and support with ticket resolution for production activities.
▪ Working on alerts or incidents generated at runtime when job is getting failed.
▪ Monitoring loading, bad files, sqlloader log/ error files.