Yogesh Patel
Luxury Manager
Mumbai
Summary
1. *Meeting/exceeding sales targets*: As Assistant Manager at Effy Jewellery and Retail Manager at Starboard Cruise Services.
2. *Exceptional customer service*: Ensuring customer satisfaction and resolving issues.
3. *Cost-saving initiatives*: Implemented initiatives that addressed long-standing problems.
4. *Team management*: Led sales teams and hired/trained sales associates.
5. *Product knowledge*: Maintained high levels of product knowledge and made recommendations.
6. *Visual merchandising and inventory management*: Participated in store displays and inventory management.
Overview
9
9
years of professional experience
Work History
Luxury Manager
Heinemann America
12.2024 - Current
- Key Responsibilities:
- Brand Handling ROLEX, BVLGARI, TUDOR, PANERAI, WTC, CARTIER, HUBLOT, OMEGA, BREITLING, TAG HEUER, LOUIS VITTON, HERMES, CHANEL, LONGINES, RADO, TISSOT,
- 1. 'Sales': Manage sales of luxury products, meeting or exceeding sales targets.
- 2. 'Customer Service': Provide exceptional service to high-end clients, understanding their needs and preferences.
- 3. 'Product Knowledge': Stay up-to-date on luxury products, including features, benefits, and brand stories.
- 4. 'Relationship Building': Develop and maintain relationships with clients, understanding their preferences and buying habits.
- 5. 'Visual Merchandising': Ensure luxury products are displayed attractively and effectively.
- 6. 'Inventory Management': Manage luxury inventory, ensuring accuracy and minimizing losses.
- 7. 'Marketing': Participate in marketing efforts, such as events and promotions, to attract high-end clients.
- Additional Responsibilities:
- 1. 'Brand Representation': Represent the luxury brand, maintaining its image and reputation.
- 2. 'Clienteling': Provide personalized service to high-end clients, tailoring experiences to their needs.
- 3. 'Upselling/Cross-Selling': Identify opportunities to upsell or cross-sell luxury products.
- 4. 'Reporting/Analysis': Track sales performance, analyzing data to inform sales strategies.
- 5. 'Training/Development': Stay updated on industry trends, product knowledge, and sales techniques.
- Skills:
- 1. 'Luxury market knowledge'
- 2. 'Excellent communication skills'
- 3. 'Strong sales and negotiation skills'
- 4. 'Attention to detail'
- 5. 'Ability to build relationships'
- Managed and motivated employees to be productive and engaged in work.
Assistant Boutique manager
Effy Jewellery
08.2023 - 09.2024
- Assist the Store Manager in overseeing daily operations
- Handling High ends Jewellery DAIMONDS, COLOR DAIMONDS, GEMS, AND LAB GROWN DAIMONDS.
- - Lead sales teams to meet or exceed targets
- - Provide exceptional customer service and ensure customer satisfaction
- - Maintain high levels of product knowledge and make recommendations to customers
- - Participate in visual merchandising, inventory management, and store displays
- - Support marketing initiatives and promotions
- - Build and maintain relationships with customers and colleagues
- - Ensure compliance with company policies and procedures
Retail manager
Starboard cruise services
11.2016 - 10.2023
- Achieved sales targets and provided marketing/sales support
- - Provided quotes to customers based on detailed inspections and identifications of necessary repairs, material costs, and time involved
- - Maintained excellent attendance record and consistently arrived on time
- - Increased customer satisfaction by resolving product/services issues
- - Worked with international customers to understand their needs and provide one-to-one service
- - Implemented cost-saving initiatives that addressed long-standing problems
- - Hired and trained sales associates to work on the floor and in shipping
- Team Leader, Luxury Boutique, Nuance Duty Free Pvt Ltd (May 2014 - October 2016)
- - Led a team of 30 members, providing exceptional customer service and driving sales growth
- - Facilitated training and coaching for associates, conducting regular performance appraisals to ensure high standards
- - Built strong relationships with customers through a positive attitude and attentive response
- - Partnered with managers to identify and capitalize on sales trends and brand initiatives
- - Adapted to changing market conditions, molding the team to embrace new strategies and initiatives
Education
Bachelor of Commerce -
University of Mumbai
Mumbai03.2012
High School - undefined
Achole english high school
Mumbai02.2007
Skills
Team leadership
Timeline
Luxury Manager
Heinemann America
12.2024 - Current
Assistant Boutique manager
Effy Jewellery
08.2023 - 09.2024
Retail manager
Starboard cruise services
11.2016 - 10.2023
High School - undefined
Achole english high school
Bachelor of Commerce -
University of Mumbai