Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yogesh Patel

Yogesh Patel

Luxury Manager
Mumbai

Summary

1. *Meeting/exceeding sales targets*: As Assistant Manager at Effy Jewellery and Retail Manager at Starboard Cruise Services.

2. *Exceptional customer service*: Ensuring customer satisfaction and resolving issues.

3. *Cost-saving initiatives*: Implemented initiatives that addressed long-standing problems.

4. *Team management*: Led sales teams and hired/trained sales associates.

5. *Product knowledge*: Maintained high levels of product knowledge and made recommendations.

6. *Visual merchandising and inventory management*: Participated in store displays and inventory management.

Overview

9
9
years of professional experience

Work History

Luxury Manager

Heinemann America
12.2024 - Current
  • Key Responsibilities:
  • Brand Handling ROLEX, BVLGARI, TUDOR, PANERAI, WTC, CARTIER, HUBLOT, OMEGA, BREITLING, TAG HEUER, LOUIS VITTON, HERMES, CHANEL, LONGINES, RADO, TISSOT,
  • 1. 'Sales': Manage sales of luxury products, meeting or exceeding sales targets.
  • 2. 'Customer Service': Provide exceptional service to high-end clients, understanding their needs and preferences.
  • 3. 'Product Knowledge': Stay up-to-date on luxury products, including features, benefits, and brand stories.
  • 4. 'Relationship Building': Develop and maintain relationships with clients, understanding their preferences and buying habits.
  • 5. 'Visual Merchandising': Ensure luxury products are displayed attractively and effectively.
  • 6. 'Inventory Management': Manage luxury inventory, ensuring accuracy and minimizing losses.
  • 7. 'Marketing': Participate in marketing efforts, such as events and promotions, to attract high-end clients.
  • Additional Responsibilities:
  • 1. 'Brand Representation': Represent the luxury brand, maintaining its image and reputation.
  • 2. 'Clienteling': Provide personalized service to high-end clients, tailoring experiences to their needs.
  • 3. 'Upselling/Cross-Selling': Identify opportunities to upsell or cross-sell luxury products.
  • 4. 'Reporting/Analysis': Track sales performance, analyzing data to inform sales strategies.
  • 5. 'Training/Development': Stay updated on industry trends, product knowledge, and sales techniques.
  • Skills:
  • 1. 'Luxury market knowledge'
  • 2. 'Excellent communication skills'
  • 3. 'Strong sales and negotiation skills'
  • 4. 'Attention to detail'
  • 5. 'Ability to build relationships'
  • Managed and motivated employees to be productive and engaged in work.

Assistant Boutique manager

Effy Jewellery
08.2023 - 09.2024
  • Assist the Store Manager in overseeing daily operations
  • Handling High ends Jewellery DAIMONDS, COLOR DAIMONDS, GEMS, AND LAB GROWN DAIMONDS.
  • - Lead sales teams to meet or exceed targets
  • - Provide exceptional customer service and ensure customer satisfaction
  • - Maintain high levels of product knowledge and make recommendations to customers
  • - Participate in visual merchandising, inventory management, and store displays
  • - Support marketing initiatives and promotions
  • - Build and maintain relationships with customers and colleagues
  • - Ensure compliance with company policies and procedures

Retail manager

Starboard cruise services
11.2016 - 10.2023
  • Achieved sales targets and provided marketing/sales support
  • - Provided quotes to customers based on detailed inspections and identifications of necessary repairs, material costs, and time involved
  • - Maintained excellent attendance record and consistently arrived on time
  • - Increased customer satisfaction by resolving product/services issues
  • - Worked with international customers to understand their needs and provide one-to-one service
  • - Implemented cost-saving initiatives that addressed long-standing problems
  • - Hired and trained sales associates to work on the floor and in shipping
  • Team Leader, Luxury Boutique, Nuance Duty Free Pvt Ltd (May 2014 - October 2016)
  • - Led a team of 30 members, providing exceptional customer service and driving sales growth
  • - Facilitated training and coaching for associates, conducting regular performance appraisals to ensure high standards
  • - Built strong relationships with customers through a positive attitude and attentive response
  • - Partnered with managers to identify and capitalize on sales trends and brand initiatives
  • - Adapted to changing market conditions, molding the team to embrace new strategies and initiatives

Education

Bachelor of Commerce -

University of Mumbai
Mumbai
03.2012

High School - undefined

Achole english high school
Mumbai
02.2007

Skills

Team leadership

Timeline

Luxury Manager

Heinemann America
12.2024 - Current

Assistant Boutique manager

Effy Jewellery
08.2023 - 09.2024

Retail manager

Starboard cruise services
11.2016 - 10.2023

High School - undefined

Achole english high school

Bachelor of Commerce -

University of Mumbai

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Yogesh PatelLuxury Manager