Yogesh Rao
Retail Store Manager
Mumbai,MH
Summary
Experienced Retail Supervisor seeking employment in busy restaurant that offer more challenges which helps me to improve my skills , both professionally and personally so as to also enhance the growth of the organization as I grow vertically in the industry. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Store Manager
Reliance Retail Industries
Mumbai, Maharashtra
11.2020 - Current
- Maintain store set up and daily operations through schedule optimization and delegation.
- Managing all resources within the store to provide customers with a leading shopping experience.
- Managing stock levels and decision making related to inventory management.
- Maximized sales by creating and analyzing weekly inventory reports.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty.
- Partnered with customers to enhance communication and maximize business opportunities.
- Responding to queries raised by customers, head office or members of the store team.
- Responsible for communications, operations, and implementation of human resource policies.
- Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegated work among staff.
- Coordinate sales promotions and provide sales targets.
- Counted cash drawers and made bank deposits.
- Follow-up inventory and ensure product availability.
- Keep data records of purchases, sales, and requisitions.
- Presentation of store and advertising displays.
- Receiving and storing the delivery of large amounts of stock.
- Giving advice and guidance on product selection to customers.
Cafeteria Retail Supervisor
Coffe By Dibella
Mumbai, Maharashtra
05.2018 - 11.2020
- Ability to work under pressure in a fast paced environment amid distractions and interruptions.
- Accounting for sales and balancing drawers at the beginning and end of each shift.
- Cash register operation.
- Following all safety and sanitation policies when handling food and beverages.
- Interact with guest by serving smile on face to make customer feel satisfy .
- Keeping cafe area stocked and clean, taking orders, making drinks, all while maintaining conversations with guests.
- Opened and closed Cafe according to management standards.
- Responsible for keeping Cups and glasses clean according to health-code standards.
- Checking the esspresso and other coffee as per the company standard .
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Assistant Cafe Manager
Love And Cheesecake ( Brewworks Pvt Ltd )
Mumbai, Maharashtra
05.2017 - 02.2018
- First line supervisor of front end operations of all cashiers.
- Manage personnel by orienting and training.
- Count money in cash drawers at the beginning of shift to ensure that the amount is correct.
- Packaging, labeling and displaying the goods.
- Keeping shelves stocked with fresh goods.
- Answer phone and assist customers with questions and cake orders.
- Fill cases with fresh baked items and date and price them.
- Print edible images and place them on cakes as needed.
- Write on cakes as needed or ordered.
- Set up store displays.
- Handled cash and card transactions.
- Taking calls, assisting customers with their queries.
Assistant Cafe Manager
Cafe Coffee Day
Mumbai, Maharashtra
06.2014 - 11.2015
- Responsible for café operations during assigned shift including opening & closing.
- Directing others to follow store policies & procedures for operational flow at each station .
- Communicated effectively with customers to ensure satisfaction .
- Delegated in a way that encouraged team to work together during shift to ensure the restaurant operates to company standards
- Worked with team to act on customers feedback & resolve customer complaints in a timely , friendly & professional manner .
- Demostrated patience & positive attitude with team .
- Evaluating staffing & food levels to ensure proper financial accountability during each shift.
- Audited orders to ensure order accuracy.
- Assist store manager with accounting & banking responsibilities .
- Receiving & storing of dry & frozen stock with procedure.
- Weekly & Monthly inventory updated in an inventory sheet.
- Correctly prepared Bills , Cash Voucher & Petty Cash Register at Night Shift or End of the day .
- Correctly updated Safe Inventory Book , Cash Audit Book , Daily Inventory Book & Daily Stock Register & Email or Reported all reports to Area Coach.
Shift Manager, Team Leader, Server, Host
Kentucky Fried Chicken ( KFCH )
Mumbai, Maharashtra
07.2011 - 04.2014
- Handling shift
- Conducting briefing & discussing sale target to crew member .
- Conducted Walk of 8 with M.O.D.
- Conducted Daily inventory with or under shift manager .
- Coach & Support to all staff toward their work .
- Solved problem of guest before it become complaint.
- Taking feedback from customer with warm smile .
- Effectively handled difficult restaurant customer using approach of :- Listen carefully to customer voice . Apologize customer by taking feedback .
- Satisfy customer by providing proper solution & give reason to return. Thanks customer for giving an opportunity to correct our mistake .
- Achieving CHAMPS standard by executing CSL behavioral standard.
- Act like a customer maniac by delivering 100% CHAMPS with Yes! in every shift .
- Demostrating excellence by preparing & serving all products according to standard
- Keeps the designated work area , restaurant , designated equipment & restroom clean & tidy .
- Belief in people by treating fellow team members with respect & recognizing them regularly using CHAMPS card.
Education
Bachelor of Science - Hotel & Tourism Managemnt
Yashwantrao Chavan Maharashtra Open University
Pune 07.2009 - 05.2012
High School Diploma -
Dinanath Junior College ( Dhantoli , Nagpur )
Nagpur, Maharashtra 06.2007 - 03.2009
No Degree - Secondary School Certificate , Maharashtra Board
LalbahadurShastri High Scool & Junior College
Nagpur , Maharashtra 07.2006 - 03.2007
Skills
Customer Service Management
Playing Chess & Watching Television
As per me Chess in career helps us to be focus .It helps to realize the consequence of one's actions .It helps to develop creativity as well as builds confidence & it helps to develop problem solving skills in once career .It helps one learn how to be calm under pressure which is helpful for profession career . Watching Television only helps me to get idea and get knowledge about the things which I don't know like watching Discovery Channel , TLC etc
Timeline
Store Manager
Reliance Retail Industries
11.2020 - Current
Cafeteria Retail Supervisor
Coffe By Dibella
05.2018 - 11.2020
Assistant Cafe Manager
Love And Cheesecake ( Brewworks Pvt Ltd )
05.2017 - 02.2018
Assistant Cafe Manager
Cafe Coffee Day
06.2014 - 11.2015
Shift Manager, Team Leader, Server, Host
Kentucky Fried Chicken ( KFCH )
07.2011 - 04.2014
Bachelor of Science - Hotel & Tourism Managemnt
Yashwantrao Chavan Maharashtra Open University
07.2009 - 05.2012
High School Diploma -
Dinanath Junior College ( Dhantoli , Nagpur )
06.2007 - 03.2009
No Degree - Secondary School Certificate , Maharashtra Board
LalbahadurShastri High Scool & Junior College
07.2006 - 03.2007
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