Dedicated and results-oriented Service Executive with over 8 years of experience in compressor manufacturing and service operations. Skilled in Tear Down Analysis (TDA), root cause analysis, and customer support for compressor-related issues. Proven background in production supervision, quality assurance, and technical training. Adept at using CRM tools and maintaining detailed service records to support performance tracking and reporting. Strong team player, committed to improving product reliability, service efficiency, and customer satisfaction.
Overview
15
15
years of professional experience
3
3
Language
Work History
Production team lead, Quality engineer, Service executive
GEA refrigeration India Pvt. LTD
02.2017 - Current
Responsible for overall service operations, including Tear Down Analysis (TDA) and repair of customer-returned compressors.
Perform root cause analysis for field failures and prepare detailed technical reports to support corrective and preventive actions.
Provide on-site service support at customer locations for issue diagnosis, corrective actions, and performance verification.
Previously worked as Team Lead in Production and Quality Engineer in the Quality department before taking charge of Service operations.
Actively collaborate with Production, Quality, and Application teams to resolve product and system-related issues effectively.
Conduct technical training programs for new assembly technicians and customer training sessions on compressor maintenance and operation.
Lead the service team to ensure timely job completion, adherence to safety standards, and consistent service quality.
Contribute to continuous improvement initiatives to enhance service efficiency and product reliability.
Develop and implement standard service procedures (SOPs) and inspection checklists to maintain uniform quality standards.
Support field performance analysis and provide feedback to design and production teams for product improvement.
Follow safety guidelines As per organizational requirement
Assembly Technician
Honda motorcycle
01.2013 - 01.2016
Technician (worked in Assembly project team)
Toyota Kirloskar motor
01.2012 - 01.2013
Apprentice training
Toyota Kirloskar motor
01.2011 - 01.2012
Education
ITI - Fitter
Govt. ITI collage Hassan
Hassan
01.2010
SSLC - undefined
Govt. High school
Kundur
01.2008
Skills
Compressor Service & Tear Down Analysis (TDA): Expertise in diagnosing, analyzing, and repairing customer-returned compressors
Interests
Playing Chess, Badminton, Cricket, Carrom
Timeline
Production team lead, Quality engineer, Service executive
Executive – Finance & Accounts at Authentic Staffing Encon Pvt. Ltd. (Deputed at GEA Process Engineering India Pvt. Ltd.)Executive – Finance & Accounts at Authentic Staffing Encon Pvt. Ltd. (Deputed at GEA Process Engineering India Pvt. Ltd.)