YOGESH S
Bangalore
Summary
Experienced professional with 9.5 years in bid management, contract management, and telecom expense management. Proven track record in driving business operations, optimizing processes, and enhancing quality control. Excellent communicator with strong leadership skills, adept at both written and oral communication. Proactive and results-oriented, committed to delivering high-quality solutions and driving business growth.
Overview
9
9
years of professional experience
Work History
Bid Manager
Oracle Financial Services Software Ltd
Bangalore
10.2022 - Current
- Worked on RFP/RFI/RFQ based on customer requirements, providing estimates and commercial quotes to delivery and sales teams
- Managed bid preparation and submission, ensuring high-quality, accurate, and timely delivery of proposals and commercial documents.
- Full accountability for team performance, identifying and mitigating risks in bids as part of the Risk Review process.
- Conducted kick-off meetings and provided bid plans covering all actions until proposal submission.
- Collaborated with key stakeholders to coordinate sales activities and ensure compliance with company procedures, guidelines, and legal requirements.
- Prepared estimates and commercials artifacts for approvals, ensuring timely contract finalization and delivery.
- Set appropriate pricing and margins, achieving sales volume and supported key contract negotiations.
- Supported the sales organization and customers in determining the most technically appropriate and cost-effective solutions.
- Prepared comments to customer’s technical specifications and proposal documents, ensuring proposals adhered to company procedures, guidelines, and legal requirements.
- Managed the contracting process, from obtaining approvals to the funding phase, ensuring timely contract finalization and delivery.
Process Lead - Deal Management
Oracle India Pvt. Ltd
Bangalore
04.2019 - 10.2022
- Proficient in Quote Creation in CPQ and Contract Document Drafting (HW, LIC, Cloud).
- Creating Proposal document as part of RFP/RFI Process and Agreement Document Creation – Work closely with Sales/Sales Org. and proposal managers.
- Process Trainer for the team, cross LOB training and for new employees joining the Team.
- Team Rostering, Distribution of Work, Organizing Team activities.
- Publishing accurate reports to the Team and management on various Team KPIs on a monthly basis, responsible for ensuring Team KPIs are met.
- Working on process improvement, simplification and related Projects.
- Responsible for conducting regular team huddles to brief the Team on process changes and other Team requirements.
- Conducting Knowledge assessment, case study review and testing analysis to internal team members on a monthly basis.
- Handling high revenue driven deals and high profile customers’ requests.
- Responsible to conduct Benchmark testing and User acceptance testing for all the applications used by Deal Management Team.
Service Delivery Analyst
Tangoe India
Bangalore
11.2016 - 04.2019
- Was accountable and responsible for the Cashiers, Control and Locums team.
- Monitoring client invoices to ensure all expected invoices are received and loaded into Tangoes expense management system.
- Worked with our USA Service Delivery managers closely to track, obtain and validate missing invoices.
- Preparing analytical reports for clients to bring their telecom expenses down.
- Handled multiple vendors as a client face.
- Responsible for overseeing all activities within the team and provide assistance for improvements.
- Reversing unnecessary penalties charged on order, circuit or account for clients.
- Oversee the order to pay process, including service order fulfilment, inventory management, billing reconciliation.
- Working on reporting & analysis assigned by the management and publish reports to the team on timely basis.
- Checking on the Accounts worked by the team members and giving them feedback on the quality errors.
• Sending PPT reports on weekly and monthly basis on the Team Quality scores.
• Having Team meetings and explaining the pros and cons of the monthly quality report and giving suggestions to improve the Quality.
Customer Service
Capita India
08.2015 - 11.2016
- Handling utilities email escalations such as gas and electricity meter reads to Invoice UK customers.
- Interacting with internal departments like – Compliance team, losses team, re-agreed team, to meet customer SLA ( as the SLA for such cases was 1 month)
- Worked on SAP (ISU & CRM) for transaction processing
- Helping the new hire agents by providing floor support
- Ensure, all the tasks are completed following Quality metrics
- Adhere to process and procedures.
Education
Master's in Business Administration - HRM
St. Joseph's Evening College
01-2017
Bachelor of Arts - IES
St. Joseph Arts & Science Degree College
01-2015
Skills
- Supervising staff: Responsible for associate performance and delegating work on daily basis
- Managing Processes: Setting up goals and streamlining the processes and also creating SOP’s to standardize the process
- Quote to order: Proficient in creating Ordering Documents for consumers/sales
- Telecom Expense Management: Over all experience working with Telecom Expense industry engaged in client scheduling, Invoice processing and collation of point of vendor data
- Customer: Proficient in managing stakeholder expectations and providing resolution to their problems
- Analytical and problem solving: Strong analytical & problem solving skills with high attention to details
- Multi-Tasking: Proficient in managing additional responsibilities like leading projects, ad-hoc assignments, trainings, meeting etc Along with core responsibilities
- Time Management: Ability to organize and prioritize workload, while meeting strict deadlines
- MS OFFICE: Technical knowledge in Word, Excel, PowerPoint and Outlook
- Presentations Skills: Have experience preparing and providing presentation to managers and stakeholders
- Stress management: Over the years have gained proficiency in exceeding the expectations even during peak/stress environment
Accomplishments
- Received Award as star quality performer & YAR awards for multiple months.
- Received Young achiever award for Q2 & Q4 in FY21.
- Received Award as the Top Gun performer for the month August 2017 in Tangoe.
- Promoted to a Quality Control Analyst slab within Six months of period.
- Was given the accountability and responsibility of the team as a whole.
- Received multiple Appreciation from the USA Sales and Managers.
- Have received appreciation mails from USA Service Delivery Executives, Client’s and Employee’s in Tangoe.
- Have maintained a 100% quality for 24 continuous periods (Months).
- I am an active member in the fun committee and have organized weekly games and events and this has helped me gain knowledge on how to manage people and plan things.
APPLICATION AND TOOLS
- CPQ ( Configure Price Quoting ), Oracle
Web Quote, Apex and Oracle RightNow
application for Incident management - Ariba Portal
- MS Office Knowledge
- Oracle Cloud Tools
- Technical Knowledge in SAP & CRM
- Soffront & SNOW Tool
References
References available upon request.
Hobbies
- Reading books
- Listening to instrumental music
- Playing cricket and table tennis
Timeline
Bid Manager
Oracle Financial Services Software Ltd
10.2022 - Current
Process Lead - Deal Management
Oracle India Pvt. Ltd
04.2019 - 10.2022
Service Delivery Analyst
Tangoe India
11.2016 - 04.2019
Customer Service
Capita India
08.2015 - 11.2016
Master's in Business Administration - HRM
St. Joseph's Evening College
Bachelor of Arts - IES
St. Joseph Arts & Science Degree College
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