Yogesh Sharma
Sheopur
Summary
Dynamic L2+TAC Network Engineer with extensive experience at Reliance Industries Ltd, excelling in SLA compliance and service restoration. Proven track record in network performance monitoring and incident management, adept at configuring OLT systems and resolving complex customer issues. Skilled in utilizing Nokia AMS 5520 and fostering team collaboration for optimal results.
Overview
9
9
years of professional experience
Work History
L2+TAC Network Engineer
Reliance Industries Ltd
Mumbai
05.2022 - Current
- Handled national-level technical support for NOKIA GPON and Radisys OLT systems following HOTO.
- Performed testing, configuration, and troubleshooting for OLT.
- Oversaw OLT network modifications.
- Managed addition and deletion of LT & NT cards in Nokia OLTs.
- Managed queries concerning customer issues.
- Managed OLT audits when configuration changes required.
- Maintained SLA compliance by handling tickets promptly and ensuring optimal network performance.
- Managed escalations of major issues, facilitating team coordination to achieve resolutions.
- Managing barring and unbarring of OLT services.
- Conducted detailed analysis to restore OLT services quickly.
- Implemented software enhancements for diverse OLT platforms to ensure system efficiency.
- Managed escalated cases from L1 and Configuration teams, preserving consistent service performance.
Network Engineer
Indovision Services Pvt. Ltd.
Bangalore
12.2019 - 04.2022
- Managed troubleshooting tasks for switch, LMG, IAG and GPON OLT provided by UTStarcom India Telecom Pvt Ltd.
- Provided technical support post AT period.
- Resolved customer queries effectively.
- Monitored network performance daily, analyzed data, and generated reports.
- Coordinated with team for resolution and RCA.
- Managed comprehensive migration processes for LMG, IAG, and OLT.
- Traced calls to identify customer issues and solutions.
- Executed LMG, IAG, and GPON OLT patch upgrades.
Network Engineer
Elite IT Services India Pvt Ltd
Kolkata
05.2019 - 12.2019
- Handled installation, configuration, and acceptance testing of GPON, LMG, and IAG.
- Oversaw installation, configuration, and testing of LMG.
- Responsible for the installation and configuration of the UTStar LAN Switch GS8000B series provided by UTStarcom India Telecom Pvt. Ltd.
Project Engineer
Ardom Towergen Pvt Ltd
Kolkata
05.2017 - 05.2019
- Responsible for the installation, configuration and AT of GPON & IAG
- Responsible for the installation, configuration, AT and troubleshooting of LMG
- Responsible for the installation and configuration, AT of UTstar LAN Switch GS8000B series provided by UTStarcom India Telecom Pvt Ltd
- Responsible for Vendor management for Installation, Configuration & AT of networking devices
- Responsible for the installation, configuration and AT of AP, CP and RF Links provided by ARUBA
- Responsible for Vendor management for Installation, Configuration & AT of networking devices
- Responsible for the installation and configuration, AT of IDU and ODU like IP-20C, IP-20N and IP-20G provided by CERAGON Networks Pvt Ltd
- Responsible for Vendor management for Installation, Configuration & AT of networking devices
Project Engineer
Shriji Infratel Pvt Ltd
Lucknow
05.2016 - 04.2017
- Responsible for the installation, configuration, AT of B1205 and B1205E chassis
- Responsible for the installation and configuration, AT of LMG provided by UTStarcom India Telecom Pvt Ltd
Education
B. TECH - ECE
ITM UNIVERSITY
GWALIOR, M.P.01.2015
Skills
- SLA compliance
- Service restoration
- Incident management
- Network performance monitoring
- Network troubleshooting
- Technical support
- Network operations
- Ticket Management
- LAN
- WAN
- OLT
- Switching
- System Commissioning
- Skilled in Configuring Networking Equipment
- Operating tools
- Nokia AMS 5520
- Radisys OLT JMAP GUI
- Xshell
Disclaimer
I hereby declare that the above information’s are true to the best of my knowledge. If given a chance, I will try my best to come true to your aspirations.
Timeline
L2+TAC Network Engineer
Reliance Industries Ltd
05.2022 - Current
Network Engineer
Indovision Services Pvt. Ltd.
12.2019 - 04.2022
Network Engineer
Elite IT Services India Pvt Ltd
05.2019 - 12.2019
Project Engineer
Ardom Towergen Pvt Ltd
05.2017 - 05.2019
Project Engineer
Shriji Infratel Pvt Ltd
05.2016 - 04.2017
B. TECH - ECE
ITM UNIVERSITY
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