Yogesh Sharma
Jaipur
Summary
Dynamic Operation Manager with extensive experience in management and service, recognised for driving business growth and delivering exceptional guest experiences. Proven leadership in staff training and event coordination, complemented by strong mixology expertise and menu development. Highly organized operations manager with a track record of optimizing processes, controlling costs, and exceeding business targets. Resourceful professional skilled in building relationships and fostering team collaboration in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Manager
Clock Tower
Jaipur
03.2022 - Current
- Managed daily operations to ensure efficiency and adherence to company policies.
- Coordinated cross-departmental teams for streamlined workflow and project completion.
- Implemented process improvements to enhance productivity and reduce waste.
- Trained and mentored staff on operational best practices and safety protocols.
- Monitored inventory levels and coordinated supply chain logistics effectively.
- Oversaw compliance with industry regulations and internal standards consistently.
- Developed training materials for new hires to ensure consistent onboarding processes.
- Facilitated communication between management and staff to promote a collaborative environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Responded to information requests from superiors, providing specific documentation.
Restaurant manager
clock tower
gurgaon
01.2017 - 02.2022
- Oversaw daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Trained and supervised staff on food safety and service standards.
- Developed schedules to optimize staffing during peak hours.
- Coordinated inventory management and placed orders with suppliers regularly.
- Implemented marketing strategies to increase brand visibility in community.
- Conducted performance evaluations to boost team productivity and morale.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Managed budgeting and inventory control as part of day-to-day operations.
Consultancy
Peddlers
Amritsar
01.2018 - 01.2020
- Spearheaded planning and operational setup of outlets, implementing Bar Exchange model in daily practices.
- Formulated operational protocols addressing bar workflow, guest interaction, stock rotation, and financial controls.
- Conducted beverage costing and supplier evaluations to enhance profit ratios and reduce overheads.
- Established inventory control system to minimize losses and ensure accuracy in stock management.
- Assisted management in talent selection and developing structured training programs aligned with brand expectations.
- Guided team on compliance with excise regulations, licensing requirements, and statutory checks.
- Streamlined coordination among bar, kitchen, and floor operations to improve order turnaround time.
- Developed marketing initiatives and promotional strategies tailored to vibrant bar environment.
Consultancy
Ministry of Bar Exchange
Chandigarh
01.2018 - 01.2020
- Delivered end-to-end consultancy for bar concept development and outlet launch.
- Designed dynamic pricing model workflows, integrating Bar Exchange concept seamlessly.
- Created operational SOPs for management, guest engagement, and cash control procedures.
- Conducted menu engineering and vendor negotiations to enhance profit margins.
- Established inventory management systems to minimize pilferage and ensure accurate controls.
- Advised on staff hiring, training, and performance monitoring to elevate guest experience.
- Ensured compliance with excise laws and licensing for uninterrupted operations.
- Coordinated kitchen-bar synergy to optimize service speed and efficiency.
Bar Corporate Manager
Peddlers Pub
Chandigarh
01.2017 - 01.2018
- Oversaw daily operations ensuring smooth workflow within the establishment.
- Managed staff schedules to optimize coverage and service efficiency.
- Conducted training sessions for new hires on service standards and protocols.
- Developed and implemented policies to enhance customer satisfaction.
- Coordinated special events to increase community engagement and patron attendance.
- Evaluated inventory levels to maintain adequate stock of supplies and products.
- Fostered a positive work environment through effective communication and support.
- Created policies and procedures to ensure compliance with legal requirements.
- Conducted regular performance reviews with staff members to improve productivity.
- Ensured compliance with organizational policies, procedures, standards.
Bar Manager
Blue Ice Resto Bar
Chandigarh
06.2016 - 12.2016
- Piccadily Hotels
- Managed daily bar operations at a premier hotel venue.
- Supervised staff to ensure exceptional guest service standards.
- Trained new bartenders on drink preparation and customer interaction.
- Developed seasonal cocktail menus to enhance guest experience.
- Maintained inventory levels and ordered supplies as needed.
- Enforced health and safety regulations in bar area consistently.
- Collaborated with kitchen staff for menu pairing suggestions.
- Organized special events and themed nights to attract guests.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Captain
The Park
New Delhi
04.2013 - 05.2016
- Supervised dining room operations to ensure exceptional customer service.
- Coordinated with kitchen staff for timely food delivery and presentation.
- Resolved guest inquiries and complaints quickly, promoting repeat business.
- Managed table assignments to enhance seating efficiency during peak hours.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Assigned server sections based on anticipated business levels.
- Handled reservation requests via phone and online booking services.
- Provided team support and guidance to uphold quality standards.
Senior Bartender
Q'BA Connaught Place
New Delhi
08.2012 - 02.2013
- Crafted unique cocktails using premium ingredients and innovative techniques.
- Delivered exceptional customer service, enhancing guest experiences at bar.
- Trained junior bartenders on drink preparation and customer service standards.
- Collaborated with kitchen staff to create drink pairings for menu items.
- Monitored compliance with health and safety regulations in bar operations.
- Managed bar inventory to ensure stock levels met customer demand.
- Maintained cleanliness and organization of bar area for operational efficiency.
- Restocked beer and liquor regularly, especially after special events.
Bartender
Sura Vie Bar and Resturant by Chef Sanjeev Kapoor
New Delhi
06.2011 - 08.2012
- Mixed and served beverages following established recipes and presentation standards.
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Engaged with customers to create memorable experiences and build rapport.
- Greeted customers and provided excellent customer service.
Education
Specialization Course - Spirits
Mainson Institute Pernod Ricard
France01.2014
Specialization Course - Mixology
Sandy Institute of Bartendering
New Delhi, India01.2011
Bachelors - Hotel Management
IIHM-Pusa
Punjab01.2011
Higher Secoundary -
DAV College
Malout, Punjab, India01.2006
Secondary School Examination -
DAV School
Malout, Punjab, India01.2004
Skills
- Menu planning and recipes
- Beverage knowledge
- Event coordination
- Mixology expertise
- Employee training
- Inventory management
- Sales and marketing
- Process improvement
- Team development
- Quality assurance
- Customer service
- Budgeting and scheduling
- Business intelligence
- Recruitment and hiring
- Workflow optimization
- Portion control
Disclaimer
I hereby acknowledge and authenticate that every bit of information mentioned in the document is correct by all means and true to the best of my knowledge.
Personal Information
Date of Birth: 07/04/88
Timeline
Operations Manager
Clock Tower
03.2022 - Current
Consultancy
Peddlers
01.2018 - 01.2020
Consultancy
Ministry of Bar Exchange
01.2018 - 01.2020
Restaurant manager
clock tower
01.2017 - 02.2022
Bar Corporate Manager
Peddlers Pub
01.2017 - 01.2018
Bar Manager
Blue Ice Resto Bar
06.2016 - 12.2016
Captain
The Park
04.2013 - 05.2016
Senior Bartender
Q'BA Connaught Place
08.2012 - 02.2013
Bartender
Sura Vie Bar and Resturant by Chef Sanjeev Kapoor
06.2011 - 08.2012
Specialization Course - Spirits
Mainson Institute Pernod Ricard
Specialization Course - Mixology
Sandy Institute of Bartendering
Bachelors - Hotel Management
IIHM-Pusa
Higher Secoundary -
DAV College
Secondary School Examination -
DAV School