Yogesh Sharma
Jaipur
Summary
Results-oriented professional with a solid foundation in operational management and customer engagement. Delivered high-quality service by implementing innovative menu strategies and optimising staff performance. Committed to achieving business objectives through strategic planning and effective communication. Hospitality professional overseeing daily operations, managing staff, and ensuring high standards of customer service. Tasked with budgeting, inventory control, and coordinating marketing initiatives to boost restaurant revenue and profitability. Skilled in team leadership, conflict resolution, and maintaining compliance with health and safety regulations.
Overview
15
15
years of professional experience
Work History
General Manager
Clock Tower
Jaipur
11.2025 - Current
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, reporting to uphold fiscal responsibility and sustainability.
- Optimised profits through daily control of food, beverage, and labour costs.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Championed guest satisfaction by delivering excellent dining experiences.
- Built successful business culture focused on performance optimisation and goal attainment.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
Operations Manager
clock tower
Jaipur
03.2022 - 10.2025
- Oversaw daily restaurant operations, enhancing service efficiency and maintaining high customer satisfaction.
- Managed budgeting and inventory control, streamlining operational costs and resource usage.
- Coordinated inventory management and placed orders with suppliers regularly.
- Developed staffing schedules for peak hours, ensuring optimal workforce allocation.
- Trained and supervised staff on food safety and service standards.
- Conducted performance evaluations to boost team productivity and morale.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Implemented marketing strategies to increase brand visibility in community.
Food & Beverage Manager
Hotel Surya Garden
Talcher
01.2017 - 02.2022
- Oversaw daily operations in restaurant, ensuring consistent delivery of high-quality customer service.
- Ran operations successfully according to industry best practices and owner standards.
- Managed food and beverage inventory through daily stock counts and timely ordering of low-stock supplies, minimising disruptions in service.
- Negotiated with suppliers to secure cost-effective deals, reducing expenses without compromising quality.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Educated staff members on procedural and menu changes.
- Developed innovative beverage menus, incorporating seasonal trends to enhance customer satisfaction.
- Organised promotional events to attract new customers and increase brand visibility in the local community.
Consultancy
Ministry of Bar Exchange
Chandigarh
01.2018 - 01.2020
- Delivered comprehensive consultancy for bar concept development and successful outlet launch.
- Conducted menu engineering and vendor negotiations to enhance profit margins.
- Designed dynamic pricing model workflows, integrating Bar Exchange concept seamlessly.
- Developed operational SOPs for management, guest engagement, and cash control to enhance operational consistency.
- Established inventory management systems to minimize pilferage and ensure accurate controls.
- Advised on staff hiring, training, and performance monitoring to elevate guest experience.
- Secured compliance with excise laws and licensing, ensuring smooth operational continuity.
- Coordinated kitchen-bar synergy to optimize service speed and efficiency.
Bar Corporate Manager
Peddlers Pub
Chandigarh
01.2017 - 01.2018
- Developed and implemented policies to enhance customer satisfaction, resulting in positive feedback from patrons.
- Coordinated special events to increase community engagement and patron attendance, strengthening ties with the local community.
- Oversaw daily operations ensuring smooth workflow within the establishment.
- Managed staff schedules to optimize coverage and service efficiency.
- Conducted training sessions for new hires on service standards, improving team consistency and service quality.
- Conducted regular performance reviews with staff members to improve productivity.
- Fostered a positive work environment through effective communication and support.
- Evaluated inventory levels to maintain adequate stock of supplies and products.
- Created policies and procedures to ensure compliance with legal requirements.
- Ensured compliance with organizational policies, procedures, standards.
Bar Manager
Blue Ice Resto Bar
Chandigarh
06.2016 - 12.2016
- Piccadilly Hotels
- Oversaw daily bar operations at premier hotel venue, ensuring smooth service and guest satisfaction.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Supervised staff to uphold exceptional guest service standards, fostering a welcoming atmosphere.
- Managed bar staff and trained new hires.
- Trained new bartenders on drink preparation and customer interaction.
- Developed seasonal cocktail menus to enhance guest experience.
- Maintained inventory levels and ordered supplies.
- Enforced health and safety regulations in bar area consistently.
- Collaborated with kitchen staff for menu pairing suggestions.
- Coordinated special events and themed nights, driving guest attendance and enhancing overall experience.
Captain
The Park
New Delhi
04.2013 - 05.2016
- Supervised dining room operations to ensure exceptional customer service.
- Coordinated with kitchen staff for timely food delivery and presentation.
- Resolved guest inquiries and complaints quickly, promoting repeat business.
- Managed table assignments to enhance seating efficiency during peak hours.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Allocated server sections according to business levels.
- Handled reservation requests via phone and online booking services.
- Provided team support and guidance to uphold quality standards.
Senior Bartender
Q'BA Connaught Place
New Delhi
08.2012 - 02.2013
- Crafted unique cocktails using premium ingredients and innovative techniques.
- Delivered exceptional customer service, enhancing guest experiences at bar.
- Trained junior bartenders on drink preparation and customer service standards.
- Collaborated with kitchen staff to create drink pairings for menu items.
- Monitored compliance with health and safety regulations in bar operations.
- Managed bar inventory to ensure stock levels met customer demand.
- Maintained cleanliness and organization of bar area for operational efficiency.
- Restocked beer and liquor regularly, especially after special events.
Bartender
Sura Vie Bar and Resturant by Chef Sanjeev Kapoor
New Delhi
06.2011 - 08.2012
- Mixed and served beverages following established recipes and presentation standards.
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Engaged with customers to create memorable experiences and build rapport.
- Greeted customers and provided excellent customer service.
Education
Specialization Course - Spirits
Mainson Institute Pernod Ricard
France01-2014
Specialization Course - Mixology
Sandy Institute of Bartendering
New Delhi, India01-2011
Bachelors - Hotel Management
IIHM-Pusa
Punjab01-2011
Higher Secoundary -
DAV College
Malout, Punjab, India01-2006
Secondary School Examination -
DAV School
Malout, Punjab, India01-2004
Skills
- Menu planning and recipes
- Beverage knowledge
- Event coordination
- Mixology expertise
- Employee training
- Inventory management
- Sales and marketing
- Process improvement
- Team development
- Quality assurance
- Customer service
- Budgeting and scheduling
- Business intelligence
- Recruitment and hiring
- Workflow optimization
- Portion control
Disclaimer
I hereby acknowledge and authenticate that every bit of information mentioned in the document is correct by all means and true to the best of my knowledge.
Personal Information
Date of Birth: 07/04/88
Timeline
General Manager
Clock Tower
11.2025 - Current
Operations Manager
clock tower
03.2022 - 10.2025
Consultancy
Ministry of Bar Exchange
01.2018 - 01.2020
Food & Beverage Manager
Hotel Surya Garden
01.2017 - 02.2022
Bar Corporate Manager
Peddlers Pub
01.2017 - 01.2018
Bar Manager
Blue Ice Resto Bar
06.2016 - 12.2016
Captain
The Park
04.2013 - 05.2016
Senior Bartender
Q'BA Connaught Place
08.2012 - 02.2013
Bartender
Sura Vie Bar and Resturant by Chef Sanjeev Kapoor
06.2011 - 08.2012
Specialization Course - Spirits
Mainson Institute Pernod Ricard
Specialization Course - Mixology
Sandy Institute of Bartendering
Bachelors - Hotel Management
IIHM-Pusa
Higher Secoundary -
DAV College
Secondary School Examination -
DAV School