Yogesh Shinde

Project Description-: Deutsche Bank

• Role-:Senior Process Excecutive
• Tools-:Service Now,Dbrib,Basic Sql
• Service Now is a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. We are using Service Now Application for Delinking and Decommissioning, Relinking of Servers.
• Working on Change Tickets and Resolving a Problem of changes.
• We using Service Now for Raising RITM of Servers and Database.
• Handled client call on weekly basis, communicating with Clients when error occurs for application.
• Bug fixing, Reporting and Automation of Reports.
• Worked closely with the Client to understand their requirements.
• Quick Resolution for Data Stuck related issues.
• Working as Primary owner of Activation Process Working on Exception RITM, and Support on Emails.
• As Primary owner of application We made process document for set the Process and saved into Confluence.

Change Management-:

• I worked on change management I used to raise changes and get it approved by ITAO before the change implementation and if any conflict arises in the change then we send an email to ITAO's and once approval received from them then we proceed further.
• Every week we have to worked on multiple changes then we schedule it for every Saturday for implementation also we worked on Jira software to update the change information into it.
• We maintain separate SharePoint tracker to keep track of every change which is schedule coming week or if any change cancelled or not implemented we also put comment into tracker to the get the idea for a specific change that why change was not implemented.
• We used to create story for every change and mention everything in description To get the better idea about changes.

Project Description: Bajaj Finserv IT

Project Name-:Access Management (IT Helpdesk)

Role-: Senior Business Process Associate

Tools-: Finnone, Salesforce, Customer Eye, ZOHO Portal, Sql Developer, Oracle 11 G.

• Access Management Manages number of applications, systems and processes across PAN India to enhance business efficiency.
• SLA Tracking, Improvement management.
• Co-ordinate with application/middleware/Network/Database teams to resolve the incident.
• Act as a technical coordinator to understand and identify the issue and to define its preventive plan.
• Establish trend analyses by analyzing historical data to identify and eliminate root cause of potential incidents Before they occur.
• Check log on production server & escalate to concern person if any issue.(Dedupe/Cibil)
• Ticket resolution & IT Production support.(Zoho Portal)
• Support to stakeholders if any major incident happen in Org. via telephone\mail\ticket.
• Check on Remote session if any issue reported to us regarding Application not working.
• Troubleshooting Application/Network related issues.
• Preparing RCA's of high severity incidents. Prepare and submits RCA to client within agreed SLA.
• Online DO DM portal – Resolving queries raised by Bajaj FOS.
• Application Support (Finnone-CAS/Lending,Customer_Eye,Business Portals).
• Salesforce- Field updating and correction issues of cases.

Project Name-: MVA (My Vodafone App)

Role-: Senior Process Associate

Tools-:Putty,winscp,SQLdeveloper,PlSql,Remedy,Oracle11g

• My Vodafone app gives you a one-stop solution for managing your Vodafone account, Vodafone postpaid online bill payments, Vodafone recharge packs, buying Vodafone data packs (2G/3G/4G), tracking Vodafone data usage and balance and availing exclusive 121 offers.
• Providing L1,L2 level application technical support.
• Responsible for Monitoring Modules development and support.
• Checking server logs.
• Checking Response for API through Postman.
• Communicating with EAI & Warroom when issue occurs.
• Working REMEDY application, Raising Expedite RFC, Resolving L1 Tickets, Extracting ticket dump.
• Solving issues raised by the clients.
• Bug fixing, Reporting and Automation of Reports.
• Worked closely with the Client to understand their requirements.
• Quick Resolution for Data Stuck related issues.
• Resolve all kinds of front end application and backend issues which occur during day today activity & Also doing the bug fixing of front both process.
• Maintain Down time tracker for Team.

Project Name-:Vodafone ( UNIFY - CPOS)

Tools-:Putty,winscp,SQLdeveloper,PlSql,Remedy,Oracle11g

• CPOS (Centralized Point Of Sale)

CPOS was initially created to cater the multiple applications that Vodafone is using throughout different circles. These applications were initially developed on different technologies, with the old requirements and after identifying many new requirements CPOS came into picture. CPOS has three major areas Inventory, Sales and CRS and Commons for taking care of common components across the above 3 modules. It has better performance, scalability, maintainability and better time to market..

• UPSS (Unified Prepaid Support System)

Inventory module of CPOS helps commercial users to keep track of various inventory items, such handset, SIM, voucher or coupon, and eTOP. The Customer Registration System (CRS) module is an interface that facilitates recording and maintaining customer details online. It acts as a centralized point for dealers, Vodafone users, and business entities. It handles prepaid and postpaid activation life cycles

From submission to activation.

• Unify is basically a standardization of applications, systems and processes across PAN India to enhance business efficiency.
• Providing L1 &L2 level application technical support.
• Responsible for Monitoring module development and support.
• Code level investigation of the jobs UNIX, SQL, Procedures & Functions.
• Checking server logs.
• Configuration and scheduling of Batch jobs and schedulers.
• Updating property files and table the time of Change Requests.
• Solving issues raised by the clients.
• Bug fixing, Reporting.
• Executes Jobs using control M tool on daily basis.
• Worked closely with the Client to understand their requirements.
• Quick Resolution for Data Stuck related issues.
• Resolve all kinds of front end application and backend issues which occur during day today activity & also doing the bug fixing of front both process.
• Responsible for giving KT and monitor new team members in team.

Project Name-: Bajaj Allianz General Insurance

(March 2019 – Sept 2019)

Client-:Application Support( I - Mitra Portal)

Development Language / Tools-:Alpha Support

Responsibilities:

• Supporting I Mitra Related issues Like-Portal is not working, any IT related issues.

• Providing Call Assistance and resolution of the query with the help of ticketing tool

• (Alpha Support) Tracking of various issues and assign to concern team.

• Taking follow ups frequently with the concern team.

• Preparing Daily, Weekly, Monthly SLA report.

Project Name-:YP

Client-:Yellow Pages

Role-:Senior workflow Specialist

Development Language / Tools-: Adobe suite,Gally, ACRM,Page Redesign-KEAX,

• YP is yellow pages graphic based project, its telephone directory for business.
• Working with Pagination team for final page design and handling late works.
• Generate all report that ensures 100% quality of final proof.
• Sending reports to manager and Client for the delivery of product.
• Scheduling tasks for the new team members and handling the technical issues.
• Contact the IT team when technical issues occur and continuously follow up on the Same until it's resolved. Maintain downtime tracker for the team.

Project Name-:SAP

Client-:Springer

Role-:Junior document specialist

Tools-: Adobe Photoshop,Bakery,Acrobat reader

• Worked on OBA, E- Publishing project as Quality analyst and Image Processer.
• Worked on Epsilon software, this software help us to find the Errors in backend file (XHTML, HTML, XML) of EBooks and Journals.