Yogesh
Delhi
Summary
Results-driven Supply Chain Specialist with over 9 years of experience in customs compliance, inventory control, customer service, and transportation logistics. Proven track record of enhancing operational efficiency through proactive cross-team collaboration and the implementation of process controls that significantly reduce costs. Recognized for developing quality improvement initiatives that boost company revenue. Aiming to leverage a robust skill set into a buyer, planner, or supply chain role within a forward-thinking organization.
Overview
12
12
years of professional experience
Work History
Supply Chain Manager
Calance Software India
Gurgaon
01.2025 - Current
- Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
- Liaised with carriers regarding shipment issues; resolving discrepancies between carriers' invoices and records.
- Process Analysis and Optimization: Conduct thorough assessments of current supply chain processes, identify bottlenecks, and recommend improvements to enhance efficiency and productivity.
- Strategy Development: Develop and implement supply chain strategies that align with the organization's goals, focusing on cost reduction, quality improvement, and service-level optimization.
- Project Management: Lead and manage process improvement projects from inception to completion, ensuring timely delivery, and alignment with project goals.
- Stakeholder Collaboration: Work closely with cross-functional teams, including procurement, logistics, production, and distribution, to understand their needs, and drive collaborative process improvements.
- Data Analysis: Utilize data analytics to monitor supply chain performance, identify trends, and make data-driven decisions.
- Technology Integration: Assess and recommend technological solutions to enhance supply chain operations, including the implementation of supply chain management software, and automation tools.
- Continuous Improvement: Foster a culture of continuous improvement by regularly reviewing processes, soliciting feedback, and implementing best practices.
- Created reports summarizing supply chain operations such as inventory levels and shipping schedules.
- Collaborated with other departments to design efficient logistics solutions for product distribution.
- Analyzed supplier performance data such as on-time delivery rate and quality scores.
Supply Chain Senior Analyst
Nestle India
Gurugram
08.2022 - 01.2025
- Handle order management, order fulfillment for Sri Lanka, Bangladesh, UAE, Dmart India, Reliance, and Lulu India.
- Manage key accounts, modern trade, and general trade vendors.
- Prepare the stock report with the warehouse and DC, along with the D&SP team.
- Pricing check as per modern trade customer margin, batch as per the price, shelf life.
- Master Data Management.
- Update reason codes for SKUs closer to the D&SP team.
- Directed daily operations to achieve maximum efficiency and productivity.
- Implemented product storage and flow strategies for minimal delays in fulfilling demand.
- Tracked inventory levels and optimized ordering strategies to meet availability needs, whilst maintaining budget goals.
- Do stock reservation for fulfill orders as per demand.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Reconciled purchase orders (POs) to produce accurate inventory reports.
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Prepare Power BI reports for KAMs and the team.
- Assessed customer needs and modified existing databases to meet specified client requirements.
- Support KAMs to fulfill the order and achieve their targets.
- Make sure there is zero pricing difference in customer orders, and provide the best shelf life.
- Manage and reduce returns and refusals.
- Making loss and profit reports through Power BI and Excel on a daily basis to see achievements.
- Prepared orders to deliver excellent presentation, and quality standards.
- Improved supply chain operations through effective ERP systems use, and data management.
- Making sure to visit the warehouse, factory, distribution center, and customer outlet on a monthly basis.
- Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.
- Enforced design and production standards to cooperate with management and user personnel.
- Analyzed data related to transportation, lead times, and production capacities to optimize supply chain processes.
- Produced detailed reports in line with industry standards.
- Making sure there is no loss due to OOS.
- Manage the order fulfillment ratio (COF), ensuring to fulfill the order at a rate of more than 90%.
- Provide the outbound delivery number (OBD) on time to the DC so they can plan and deliver the order within the timeline.
- Coordinate with the D&SP team regarding stock issues and forecasting.
- Prepare SOPs for the transition in the process, and make the process smooth.
- Coordinate with the Credit Control team in case orders are blocked due to overdue payments.
- Connect with customers for idea sharing to improve work.
- Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
- Evaluated new technologies related to supply chain management processes.
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
Process Developer
Genpact India
Gurugram
03.2021 - 08.2022
- Order Processing Standard, sample return, Debit and Credit within the cut off time.
- Manage key accounts, Turn In Order, Proof Of Deliveries (POD).
- Escalation Management.
- Process NDD,SDD,ODD order in case urgent delivery.
- Process Credit return and Debit Return.
- Find out why orders are open plus if orders on block than coordinate with credit team to remove block so we can service accordingly.
- Check return & refusal with reason its from customer issue or our fault so we can resolve and mitigate the issue.
- Check in case any block quantity, or pending from quality inspection team.
- Prepare OOS report those from long and share with team to work according and process order.
- Manage Demand management cockpit for stock checks according SKU wise.
- Put capping on SKUs as per achievement from Product allocation cockpit.
- SAP Unprod in case any SKU have any issue so to sell.
- Prepare order status report for how many orders we have block and pending for OBDs.
- Verified and updated customer information in company databases for billing, order processing and delivery purposes.
- Assisted colleagues with order processing.
- Managed sourcing, order processing and shipping of products, delivering high standards of quality to increase customer satisfaction.
- Increased customer positive reviews by providing outstanding customer service throughout order processing.
- Met production targets and schedules via quick order processing and handling.
- Collaborated with buying and merchandising teams to achieve accurate, reliable outcomes in order processing and fulfilment.
Business Consultant
Weblink India Pvt Ltd
New Delhi
10.2015 - 01.2017
- Handle Exportersidia/Yellowdesk B2B portal process standard order, sample orders.
- Taking care of customer queries and resolve them with in 36hrs.
- Send quotation to vendor and convert than in lead or order basically doing Q2C to OTC.
- Provide best and suitable offer to the vendor for satisfaction and for lead.
- Process returns as well in case in issue with the order also provide debit and credit return.
- Convey delivery status in case any discrepancy needs to be convey.
- Handle escalation and provide best and suitable resolution.
- Handle key accounts.
- Check status of order so can deliver on timely basis.
- Coordination with line departments.
- Making Request for Quotation.
- Prioritizing Calendar Management, Send Reminders, and Confirmations.
- Handled customer concerns and escalated major issues to supervisor.
- Updated client records using CRM systems, enabling booking and appointment reminders.
- Consulted with clients to identify desired results and advise treatment plans to achieve them.
- Supported reception duties by greeting clients and taking bookings and payments.
- Maintained stock levels to meet customer demand, maximizing revenue potential.
Customer Service Executive
Interactive BPO Solutions
New Delhi
10.2013 - 07.2015
- Handle Homeshop18 Inbound Process.
- Processed Standard orders on call as per customer requirement.
- Check delivery time and customer location so delivery can happen on time.
- Verify delivery time and date with customer.
- Inventory check and availability before processing the order.
- Achieve monthly and weekly targets.
- Create OBD and share with DC team.
- Resolve queries and escalation.
- Process returns in case wrong item or damage product delivered.
Education
Master of Pol Science - IR
IGNOU
01.2020
B.com -
Satayawati Collage
Delhi, India01.2017
Skills
- SAP
- Oracle
- Power BI
- Stakeholder management
- Order Management Specialist
- Order Fulfillment
- Team leadership
- Strategic planning
- Continuous improvement initiatives
- ERP systems proficiency
- Financial management and reporting
- Inventory management
- Forecasting accuracy
- Process optimization
- Project management
- Technology integration
- Continuous improvement
- Problem solving
- Advanced Excel
- VBA
Projects
Part of 4 successful Projects with Nestle India those related to.
- Inventory availably for all regions that is knows as (Stock on Hand )SOH live report with SAP where details will be available plant, State wise.
- Target achievement and balance to go (BTG) on power BI with stock supplied details SKUs wise along with quantity, Category.
- Making SOPs for Process Transition to move toward automation.
- Pricing details with customer margins along with VAT.
Timeline
Supply Chain Manager
Calance Software India
01.2025 - Current
Supply Chain Senior Analyst
Nestle India
08.2022 - 01.2025
Process Developer
Genpact India
03.2021 - 08.2022
Business Consultant
Weblink India Pvt Ltd
10.2015 - 01.2017
Customer Service Executive
Interactive BPO Solutions
10.2013 - 07.2015
Master of Pol Science - IR
IGNOU
B.com -
Satayawati Collage
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