Summary
Overview
Work History
Education
Timeline
Hi, I’m

YOGESH THAKUR

Gurgaon

Summary

Product and Business leader with 14 years’ experience with expertise building that products from 0 to 1 and exponentially scaling nascent ones. Proven track record of defining product vision, leading effective delivery and evangelizing core products. Core strength of influencing with or without direct authority to drive complex and large-scale products

Overview

15
years of professional experience

Work History

Paytm

Vice President of Product
12.2022 - Current

Job overview

  • Leading a team 8 PM's for improving growth ,retention, cross selling and support to Paytm's 12 million merchants.
  • Reduced support calls by 20 % with revamp of payments and settlements module
  • Improved merchant support conversion by 15x by launch of a contextual chat-bot
  • Revamped the merchant app on the EDC device leading to incremental 5 lac users
  • Currently working on improving top of the funnel conversion by revamp of the home page and login flow

PAYU PAYMENTS INDIA

DIRECTOR PRODUCT MANAGEMENT
04.2020 - 11.2022

Job overview

  • Lead a team 4 product managers and 20 engineers towards building the Payouts Product from scratch to 2000 Cr monthly GMV
  • Improving the platform TAT to complete all transactions under a minute
  • Building a neobanking platform for ecommerce merchants which allows for easy onboarding, best in class transaction banking and the most flexible credit availability
  • Building the reseller channel from improving merchant acquisition leading to monthly GMV of 100 Cr
  • Improved on platform success rates and margins by building a proprietary routing algorithm ensuring best merchant experience and improved platform performance
  • Worked closely with Business Teams to close on strategic accounts leading to their timely closure and activation
  • Set up the operations and support channel ensuring all queries get closed on a TAT of T+1 Day
  • Improved SMB merchant onboarding TAT from 6 days to 2.5 days by building digital onboarding and improved internal processes
  • Piloted cross sell of health insurance to SMB merchants with selling to about 500 merchants

ORAVEL STAYS PRIVATE LIMITED

SENIOR PRODUCT MANAGER
04.2019 - 03.2020

Job overview

  • Created an automated fraud detection system leading 25% reduction in no shows and cancellations due to customer and property manager collusion
  • Improved guest experience by 5% by creating a room suggester feature which would recommend property managers the best possible room for allocation to customers basis customer profile and room usage statistics
  • Improved operational efficiencies by 30% by automating processes of refund management and allowances at a property level
  • Managed Pilot Launch for Oyo MicroStays product generating an extra sale of 500 bookings on a daily basis

Zomato

AVP Product Management
03.2018 - 03.2019

Job overview

  • Launched the, API Product- which enabled seamless connectivity between restaurant POS system and Zomato Order Systems and successfully on boarded 10000 restaurants
  • Improved Order Assignment Logic In Merchant Mobile App Leading to reduction in Order Acceptance Time by 30Seconds
  • Revamped the Merchant Mobile App And Web Channel With Regards to Improving Restaurant Manager Experience on the Zomato Platform
  • Revamped post order consumer journey with regards online ordering and brought down the support costs by 40 percent

GOFRO.COM, MMT LIMITED

SENIOR PRODUCT MANAGER
03.2016 - 03.2018

Job overview

  • Led the development of a Supplier Payment System to ease the timely payment settlements with the existing the supplier network
  • Set up the post sales management system, for allowing timely closures of Customer Escalations
  • Drove the API integrations with 10 Hotel, Holiday and Flight aggregators creating one of the pioneers of a fully integrated product in the travel industry

TIMES INTERNET

PRODUCT MANAGER
07.2014 - 02.2016

Job overview

  • Defined product strategy and business plan for ET Portfolio- an Online Financial Portfolio Managing Tool
  • Developed innovative product solutions grounded in clear understanding of customer needs
  • Gathered and analyzed market information and used findings to define Product strategy leading to increase in new customer aquisition by 20% on a Month on Month basis

RELIGARE BROKING

PRODUCT MANAGER
05.2011 - 06.2014

Job overview

  • Identified key growth opportunities for the business through driving of multi channel marketing campaigns leading to acquisition of 5k new customers
  • Spearheaded creation of Automated Business Reporting tool using Elegant JBI, reducing dependencies on email based reporting through the central MIS team

COGNIZANT TECHNOLOGY SOLUTIONS

PROGRAMMER ANALYST
10.2007 - 06.2009

Job overview

  • Analyzed requirements and used systematic approaches to implement and document the tasks
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes

Education

INSTITUTE OF MANAGEMENT AND TECHNOLOGY
GHAZIABAD , UTTAR PRADESH

MBA from Business Management
03.2011

THAPAR UNIVERSITY
PATIALA ,PUNJAB

BACHELOR'S from ENGINEERING
05.2007

Timeline

Vice President of Product

Paytm
12.2022 - Current

DIRECTOR PRODUCT MANAGEMENT

PAYU PAYMENTS INDIA
04.2020 - 11.2022

SENIOR PRODUCT MANAGER

ORAVEL STAYS PRIVATE LIMITED
04.2019 - 03.2020

AVP Product Management

Zomato
03.2018 - 03.2019

SENIOR PRODUCT MANAGER

GOFRO.COM, MMT LIMITED
03.2016 - 03.2018

PRODUCT MANAGER

TIMES INTERNET
07.2014 - 02.2016

PRODUCT MANAGER

RELIGARE BROKING
05.2011 - 06.2014

PROGRAMMER ANALYST

COGNIZANT TECHNOLOGY SOLUTIONS
10.2007 - 06.2009

INSTITUTE OF MANAGEMENT AND TECHNOLOGY

MBA from Business Management

THAPAR UNIVERSITY

BACHELOR'S from ENGINEERING

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