YOGESH TYAGI
Ghaziabad
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager
Genpact India private Limited
03.2020 - Current
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Responsible for establishing operational priorities and weekly objectives through daily routine of coordination in order to reach the lead and lag KPIs
- Reviewing and ensuring that 100% accounts coverage are done by the dispute analyst
- Accountable to achieve the target for dispute and claim generation, according to % defined in my plan for the current year
- Responsible to provide support to the team with operational transactions during an important backlog
- Dealing with Client’s escalations on outstanding invoices on their accounts
- Regular communication with support groups (sales and accounts payable) to bridge the gaps & strengthen the process
- Diligent tracking and monitoring of the team activities, majorly related to accounts follow up and dispute Tat
- Responsible to ensure compliance towards effective business controls through review, analysis, and verification
- Publishing the daily dispute report to the business unit to spread awareness of business situation as on Date
- Training and mentoring of staff member in the dispute department.
Expert
Agilent Technologies
02.2017 - 03.2020
- Portfolio allocation for the team
- Responsible for monitor and administer over 400 customers
- Responsible for preparing customer's statements, bills and invoices
- Regularly follow up for payment status
- Ensure all key activities are adhered to increase the collection percentage and reduce the past due percentage to the best
- Ensure that customer satisfaction is achieved while monitoring and improving payment performance for the customers
- Leading the monthly Governance calls and Operation reviews (both internal and external)
- Reduction of unidentified and unapplied cash through research and reconciliation
- Compile data and prepare monthly reports and statements
- Coordinating with internal departments (Cash application, Accounts receivable, Accounts Payable, Project accounting, Order management and Credit) to make sure issues, requests and queries are addressed and resolved in a timely manner.
Agent
Accenture Services Pvt. Ltd.
07.2015 - 02.2017
- Regularly follow up for payment status
- Ensure that customer satisfaction is achieved while monitoring and improving payment performance for the customers
- Reduction of unidentified and unapplied cash through research and reconciliation
- Coordinating with internal departments (Cash application, Accounts receivable, Accounts Payable, Project accounting, Order management and Credit) to make sure issues, requests and queries are addressed and resolved in a timely manner.
Residential Expert
Encore Capital Group Pvt. Ltd.
10.2010 - 06.2015
- Third party collection for credit card bills
- Third party collection for T-Mobil
- Responsible for the coaching development mentoring and motivation of the entire team including new team members in the team leader’s absence to achieve the best results
- Taking second voice for new team member
- Achievement: Got best collector of the month so many times
- Got 1st runner up of the quarter
- Got promoted as residential expert.
Education
M.B.A(Finance) -
Vinayaka missions Sikkim university, Sikkim University
B. A - undefined
The Global Open University, Nagaland Open University
XII - undefined
N.C.J. Inter College Sonda GZB, U.P. Board
X - undefined
N.C.J. Inter College Sonda GZB, U.P. Board
Skills
Operations Management
Policy Implementation
Cross-Functional Teamwork
Time Management
Performance Evaluations
Expectation setting
Process Improvement
Performance reviewing
Extra Qualifications
Good command over MS Office Tools (Excel, PowerPoint, Word)
Language Proficiencies
- Hindi, y, y, y
- English, y, y, y
Permanent Address
Vill & Post – Kumhera, Distt. - Ghaziabad
Personal Information
- Father's Name: Mr. Sukhveer Singh
- Date of Birth: 01/25/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager
Genpact India private Limited
03.2020 - Current
Expert
Agilent Technologies
02.2017 - 03.2020
Agent
Accenture Services Pvt. Ltd.
07.2015 - 02.2017
Residential Expert
Encore Capital Group Pvt. Ltd.
10.2010 - 06.2015
M.B.A(Finance) -
Vinayaka missions Sikkim university, Sikkim University
B. A - undefined
The Global Open University, Nagaland Open University
XII - undefined
N.C.J. Inter College Sonda GZB, U.P. Board
X - undefined
N.C.J. Inter College Sonda GZB, U.P. Board