Salesforce

A self-motivated, quick learner Network Engineer with professional work ethics. Having an experience of 7 Years & 9 Months in LAN & WAN environment with sound knowledge of configuring, monitoring & troubleshooting network communication systems. Have served customers around the globe which includes more than 150 countries
▪ Spearhead the management of Oracle Cloud Infrastructure (OCI) network availability, ensuring high reliability and
performance for global OCI customers.
▪ Troubleshoot and resolve infiniband and GPU issues to maintain the network consistency and bandwidth.
▪ Leading and troubleshooting the new GPU Data centers for smooth customer experience.
▪ Troubleshoot and resolve complex Layer 2/3 routing and protocol issues including OSPF, BGP, MPLS, L3VPN, and MP-BGP.
▪ Deliver end-to-end technical, system, and application support to global stakeholders through email, Slack, bridge
calls, and ticketing systems.
▪ Lead execution during maintenance windows and critical outage restorations, driving swift incident resolution and
minimizing customer impact.
▪ Collaborate closely with OEM vendors (Juniper, Arista, Cisco) for hardware and software escalations and issue
resolution.
▪ Coordinate with Network Reliability Engineering (NRE) and Network Region Build (NRB) teams on new region
builds and Gameday validation activities.
▪ Successfully executed high-impact deployment projects such as RADIUS rotation, device upgrades, alert auditing, manual provisioning, and configuration refresh etc
▪ Liaised with global ISPs for circuit-related issues, conducted joint testing, and resolved long-standing connectivity
challenges.
▪ Lead team initiatives on technical training, onboarding, and participate in the hiring and interview process.
▪ Manage resource allocation for critical projects, and oversee team rosters to ensure smooth 24/7 shift operations
▪ Built and improved network documentation and training procedures to lead successful team completing high-quality work.
▪ Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
▪Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
▪Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
▪Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
Calix INC. 24*7
Network troubleshooting expertise
Internet protocol suite (TPC/IP)
Traffic engineering techniques
Network capacity planning
Data center networking
Software-defined networking
Network automation tools
Data center architecture
Load balancing strategies
Routing protocols expertise
Network architecture design
Switching technologies mastery
SD-wAN implementation
Layer-2/3 protocols
Root-cause analysis
Salesforce
Jira
CMS
Seibel
Service Now
Atlassian
Graphana
Atlas
Python
Oracle Cloud infrastructure
Cisco Certified Network Associate - CCNA
Silver Peak- SPSP
Silver Peak- SPSX
Cisco Certified Network Associate - CCNA