Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Languages
Timeline
Generic

Jokesh Vyas

Navi Mumbai

Summary

Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships. Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.

Overview

10
10
years of professional experience

Work History

Key Account Manager

Reliance Retail
Navi Mumbai
10.2019 - Current
  • Provided training sessions for customers on how best utilize the company's products or services.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
  • Managed the relationship between internal teams and external customers.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.
  • Established strong relationships with clients through regular communication and follow-up activities.

Support Engineer

Noble Medicals
Mumbai
07.2018 - 08.2019
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Monitored system performance to ensure optimal functioning of services.
  • Trained other team members on relevant technologies and procedures.
  • Created knowledge base documents for frequently asked questions.
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Implemented backup and recovery procedures to safeguard against data loss.
  • Configured and maintained network devices, including routers, switches, and firewalls.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
  • Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.

Audit Executive

Wellness Forever
Mumbai
02.2017 - 06.2018
  • Setup warehouse called as ZEDC
  • Evaluated the adequacy of accounting systems for recording transactions and safeguarding assets.
  • Prepared reports detailing audit findings, observations and recommendations.
  • Documented work performed in accordance with generally accepted auditing standards.
  • Monitored progress made by clients in implementing corrective actions recommended during prior audits.
  • Designed test plans to evaluate the effectiveness of internal controls over financial reporting.
  • Provided guidance to junior auditors on complex areas such as fraud detection techniques, control environment evaluation methods, and computer-assisted auditing tools.
  • Identified opportunities for process improvement through analysis of existing processes within the organization.
  • Collaborated with other departments within the organization to obtain information needed for audits.

Counter Manager

Wellness Forever
Mumbai
11.2014 - 01.2017
  • Maintained accurate records of daily, weekly, and monthly sales figures.
  • Created processes to streamline check-out procedures for customers.
  • Resolved customer complaints professionally and efficiently.
  • Trained new employees on store policies, procedures and customer service standards.
  • Consistently kept up-to-date knowledge of current fashion trends and styles.
  • Assisted customers with product selection based on their needs and preferences.
  • Provided feedback to management regarding employee performance issues or opportunities for improvement.
  • Monitored sales activities to ensure compliance with company standards.
  • Worked closely with vendors to ensure quality control standards were met when receiving shipments.
  • Developed and implemented strategies to increase customer loyalty and satisfaction.

Education

Secondary School Certificate -

Guru Govind Singh T High School
09.2008

Higher Secondary Education -

National Institute of Open Schooling

BCA -

National Institute of Open Schooling

Skills

  • Time Management
  • Positive approach to life
  • Patience
  • Good Observational Skills
  • An eagerness to learn and earn
  • Ability to provide quality knowledge
  • Thinking out of the box with logical reasoning
  • Belief in Sense and Simplicity
  • Lead Generation
  • Sales Quota Achievement

Personal Information

  • Father's Name: Madan lal vyas
  • Date of Birth: 04/06/1992
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

The above mentioned information is true to my knowledge. (Reference will be provided on request)

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
French
Beginner (A1)
A1

Timeline

Key Account Manager

Reliance Retail
10.2019 - Current

Support Engineer

Noble Medicals
07.2018 - 08.2019

Audit Executive

Wellness Forever
02.2017 - 06.2018

Counter Manager

Wellness Forever
11.2014 - 01.2017

Secondary School Certificate -

Guru Govind Singh T High School

Higher Secondary Education -

National Institute of Open Schooling

BCA -

National Institute of Open Schooling

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