Dedicated Customer Support Executive with proven skills in customer relationship management, troubleshooting techniques, and effective communication. Committed to resolving technical issues and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
1xbet
Bangalore
06.2023 - 03.2025
Identified areas of improvement in existing processes or procedures used for providing support services.
Researched customer inquiries using available resources such as FAQs and online forums.
Developed innovative strategies to improve customer experience with the product or service offered by the company.
Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Customer Support Executive
4rabet
firozabad
11.2021 - 02.2023
Assisted customers with inquiries through live chat and email support.
Resolved technical issues guiding users through troubleshooting steps.
Maintained accurate records of customer interactions.
Assisted customers with product selection based on their individual needs and preferences.
Education
Bachelor of Computer Applications - Computer Applications Development
Dr. Bhim Rao Ambedkar University
Firozabad- India
08-2022
High School Diploma -
Brajraj Singh Inter College
Firozabad - India
05-2016
Skills
Customer relationship management
Troubleshooting techniques
Customer feedback analysis
Adaptability to change
Team collaboration
Customer satisfaction surveys
Languages
English
First Language
Hindi
Proficient (C2)
C2
Accomplishments
topper of my school and district
Timeline
Customer Support Specialist
1xbet
06.2023 - 03.2025
Customer Support Executive
4rabet
11.2021 - 02.2023
Bachelor of Computer Applications - Computer Applications Development