YOGESH G BIRJE
Bangalore
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certificate
9
9
Languages
Work History
Business Manager
HCL Technologies
04.2022 - Current
- Provides Leadership to project team.
- Negotiates work commitments and assignments.
- Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
- Organizes and chairs project team meetings.
- Defining and coordinating IT Infra support also establishing objectives, developing requirements, planning schedules, estimating & managing costs and monitoring technical issues
- Functioning as Key member of Service Management Team (Enterprise Applications)
- Coordinating within different teams for completion of application releases (PROD & NON PROD environment) successfully.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for company.
- Evaluated current market trends and competitor strategies, guiding development of innovative solutions to stay ahead in industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for organization without compromising on quality or performance.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Enhanced customer satisfaction levels by implementing effective feedback system and addressing concerns promptly and efficiently.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
Senior Technical Lead
HCL Technologies
05.2016 - 04.2022
- Defining and coordinating IT Infra support also establishing objectives, developing requirements, planning schedules, estimating & managing costs and monitoring technical issues
- Functioning as Key member of Service Management Team (Enterprise Applications)
- Coordinating within different teams for completion of application releases (PROD & NON PROD environment) successfully.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed project milestones and team performance to keep staff on-task.
- Organized system operating procedures to strengthen controls.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced interfaces to promote better functionality for users.
- Developed technical solutions to diverse operational problems.
- Fostered culture of innovation within technical team by encouraging experimentation with cutting-edge technologies and tools.
- Boosted operational efficiencies via automation of manual tasks, allowing team members to focus on more strategic projects.
- Optimized infrastructure performance with thorough analysis and implementation of necessary upgrades, ensuring smooth running of applications at peak times.
- Oversaw vendor relationships for enhanced service offerings and cost-effective procurement strategies.
- Delivered exceptional customer experiences by collaborating closely with clients during all stages of product development life cycle, from ideation to deployment.
- Ensured data privacy compliance across all technical solutions by implementing industry-standard security measures and adhering to best practices.
- Collaborated with cross-functional teams to design and implement innovative technical solutions, fostering streamlined communication channels and efficient problem resolution.
- Mentored junior developers for improved coding skills and understanding of best practices, leading to increased overall code quality within team.
- Spearheaded migration of legacy systems to cloud-based platforms for increased scalability, cost-efficiency, and security measures.
- Continuously refined project management methodologies within team through iterative process improvements, achieving increased efficiency in project delivery timeframes.
- Established positive work culture within technical team through transparent communication channels and motivational leadership tactics.
- Improved employee retention rates within technical team by promoting professional growth opportunities such as training programs or mentorship arrangements.
- Evaluated and adopted new technologies to address changing industry needs.
- Identified value opportunities to exploit product for maximum business effectiveness.
- Provided educational expertise and mentoring to junior team members.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Improved systems with addition of new features and infrastructure.
- Offered input on technical and platform-related strategic planning initiatives.
- Educated stakeholders on data protection tactics to reduce breaches.
- Automated monitoring and security measures to reduce required employee attention.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Production Support – Autonomy CMS Expert
Kelly Services (India) Pvt Ltd. (Client Name – Intel Security, Bangalore)
02.2016 - 04.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
SME
IBM India
06.2015 - 12.2015
- Analyzed business problems, identifying root causes and developing robust solutions.
- Improved system performance by eliminating operational gaps and software bugs.
- Managed user accounts, permissions and group policies for optimal system security.
- Installed, configured, and monitored new system features based on user needs.
- Facilitated product development with implementation of standard best practices.
Sr. Engineer – Software
SLK SOFTWARE SERVICES PVT LTD
04.2013 - 01.2015
- Defining and coordinating IT Infra support also establishing objectives, developing requirements, planning schedules, estimating & managing costs and monitoring technical issues
- Functioning as Key member of Service Management Team (Consumer Applications) also managing team of 21
- Working with client to integrate remedy process (Remedy Ticketing Tool) for each task handled within team to highlight productivity of offshore team
- Successfully completed migration of Consumer Applications from WAS 6.1 to WAS 8.0 environment
- Posted Onshore (June 2012, 30 days) for successful completion of Quicken Project set up on WAS 8.0 environment (Prod & Non Prod environment)
- Involved in Troubleshooting and resolving user issues related to mobile banking and script run errors
- Coordinating within different teams for completion of application releases (PROD environment) successfully
- Achieving productivity standards and goals set by company while maintaining high level of customer service
- Identifying opportunities and present additional services to existing customers based on customer needs
- Providing amicable resolution and reliable follow-up with customer within communicated timeframe
- Assisting development of overall objectives and long-range goals for assigned area
- Responsible for managing staff function of IT organization’s needs
- Planning, implementing and documentation with minimum supervision, also controlling work allocation to staff where appropriate
- Monitoring functioning of equipment/ peripherals and making necessary modifications to ensure system operates in conformance with specifications.
Engineer Software
SLK SOFTWARE SERVICES PVT LTD
05.2009 - 04.2013
- Defining and coordinating IT Infra support also establishing objectives, developing requirements, planning schedules, estimating & managing costs and monitoring technical issues
- Functioning as Key member of Service Management Team (Consumer Applications) also managing team of 21
- Working with client to integrate remedy process (Remedy Ticketing Tool) for each task handled within team to highlight productivity of offshore team
- Successfully completed migration of Consumer Applications from WAS 6.1 to WAS 8.0 environment
- Posted Onshore (June 2012, 30 days) for successful completion of Quicken Project set up on WAS 8.0 environment (Prod & Non Prod environment)
- Involved in Troubleshooting and resolving user issues related to mobile banking and script run errors
- Coordinating within different teams for completion of application releases (PROD environment) successfully
- Achieving productivity standards and goals set by company while maintaining high level of customer service
- Identifying opportunities and present additional services to existing customers based on customer needs
- Providing amicable resolution and reliable follow-up with customer within communicated timeframe
- Assisting development of overall objectives and long-range goals for assigned area
- Responsible for managing staff function of IT organization’s needs
- Planning, implementing and documentation with minimum supervision, also controlling work allocation to staff where appropriate
- Monitoring functioning of equipment/ peripherals and making necessary modifications to ensure system operates in conformance with specifications.
Associate Engineer – Infrastructure
SLK SOFTWARE SERVICES PVT LTD
09.2005 - 07.2007
- Offered troubleshooting of Software/Hardware processes, providing redesigned best practices and process improvements.
- Designed cross-functional interactions to reduce dependency and redundancy between diverse operational teams.
- Developed action plans to aid in meeting defined objectives and streamlining existing processes.
- Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
- Participated in root cause analysis investigations following equipment failures or malfunctions, ensuring appropriate corrective actions were taken promptly.
- Improved system efficiency by optimizing designs and implementing innovative engineering solutions.
- Reduced downtime with proactive troubleshooting of equipment issues and prompt resolution of problems.
- Prepared action plans for problematic processes and assets.
- Provided input to team lead regarding areas for process and procedural improvement.
Education
B.E Electronics and Communications - Electronics And Communications Engineering
Visveswaraiah Technological University
R L JALAPPA INSTITUTE OF TECHNOLOGY01.2005
XII - Sience
Department of Pre – University Education
KLE Independent PU College01.2001
Skills
- Windows Application
- WebSphere Application Server Installation and Administration
- WAS: Maintaining resources for applications viz JMS, Bus, JDBC Providers, JDBC Data source, MQ Connection Factories
- Expertise in WAS 61, WAS 80
- Deploying WAR and EAR files
- HP Site Scope- Monitoring Tools
- Build and Release Windows Server Installation and Administration
- Web Trends Application Support Prime Location Application Support
- Windows Installation and support (Hardware & Software)
- Experience of working in UNIX environment Administration and support for banking applications
- Java, Informix Database, KOFAX Ascent Capture and Check 21 Processing
- Experience in Transaction Manager related to banking domain
- Actively involved in providing L1/L2 support for various retail banking applications
- Provided L1/L2/L3 Support for various banking applications like Internet Banking, Open Consumer, Open Admin, Mobile Banking, Financial Need Assessments, eBanking and various other retail banking applications
- Deployed retail applications, provided WAS support (WAS 61 & WAS 8), involved in build and deploy, scripting, DR plan and other exercises
- Worked on setup of WAS 80environment for Quicken project, setup UAT, PROD, DR environments and provided L1/L2 support for WAS 8 administration
- Supported as L1/L2 administration support for various applications
- Experienced working on HP Sitescope monitoring tool and WebTrends
- Certification: ITIL Foundation certified for Service Management Course (ITIL) (Program Code: 1689 ITIL-FN3) – 2012, Certified Agile Associate
- Project Management
- Analytical Thinking
- Documentation And Reporting
- Issue Resolution
- Team Building and Leadership
- Recruiting and Hiring
- Teamwork and Collaboration
- Team Leadership
- Staff training/development
- Process Improvements
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Projects
- Power Status Indicator In Real Time Using Cell Phones, In this project the typical AC (alternate current) power monitored by the PIC microcontroller receives the necessary signal conditions (ON & OFF) of the AC power using Nokia F- Bus Protocol. Facility to monitor using SMS integration.
- Multiple Language Numerical Display, The main aim of the project is to develop a display system which can display the numerical in six different languages. i.e., Kannada, English, Chinese, Hindi, Gujarati and Bengali. Using a 16 segment display.
Summary
A systematic, organized, hardworking and dedicated team player with an analytical bent of mind with good academic credentials. I am a qualified B.E in Electronics and Communications from Visveswaraiah Technological University, Belgaum, India with experience of 15 years 06 Months across WebSphere Application Server (WAS), Web Trends Application Support, Windows Server Installation & Administration, ITIL, L1/ L2 Application Support, Build & Deploy and Scripting, Transition Lead, AWS Solution Architect Associate, DevOps Professional, Azure Administrator, Docker and Kubernetes. Currently I am spearheading as a Senior Technical Lead with HCL Technologies Ltd. I have innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressured and time bound environment.
I am a dedicated and focused individual, determined to add value to the organization I work for, through my exceptional knowledge and learning ability. I possess well developed communication skills with reputation of unwavering accuracy, credibility and integrity.
At this stage I find myself to be groomed enough to look outward and explore the possibility of placement at a suitable professional position with higher responsibilities. A tour through my enclosed resume shall familiarize you with the details and I am confident, in my credentials, you would find a perfect fit for the said job. Thanks in advance for sparing your time.
The above credentials along with my enclosed resume make me ideally suitable for a position in your organization. I would appreciate an opportunity for a personal interview.
Thanking you.
Yours Sincerely
Yogesh G Birje
Certifications
- ITIL Foundation certified for Service Management Course (ITIL) (Program Code: 1689 ITIL-FN3) – 2012
- Certified Agile Associate
Interests
Travelling
Music
Reading
Personal Information
Date of Birth: 10/11/83
Travelling
Love to travel.
Timeline
Business Manager
HCL Technologies
04.2022 - Current
Senior Technical Lead
HCL Technologies
05.2016 - 04.2022
Production Support – Autonomy CMS Expert
Kelly Services (India) Pvt Ltd. (Client Name – Intel Security, Bangalore)
02.2016 - 04.2016
SME
IBM India
06.2015 - 12.2015
Sr. Engineer – Software
SLK SOFTWARE SERVICES PVT LTD
04.2013 - 01.2015
Engineer Software
SLK SOFTWARE SERVICES PVT LTD
05.2009 - 04.2013
Associate Engineer – Infrastructure
SLK SOFTWARE SERVICES PVT LTD
09.2005 - 07.2007
B.E Electronics and Communications - Electronics And Communications Engineering
Visveswaraiah Technological University
XII - Sience
Department of Pre – University Education
Projects
- Power Status Indicator In Real Time Using Cell Phones, In this project the typical AC (alternate current) power monitored by the PIC microcontroller receives the necessary signal conditions (ON & OFF) of the AC power using Nokia F- Bus Protocol. Facility to monitor using SMS integration.
- Multiple Language Numerical Display, The main aim of the project is to develop a display system which can display the numerical in six different languages. i.e., Kannada, English, Chinese, Hindi, Gujarati and Bengali. Using a 16 segment display.
Summary
A systematic, organized, hardworking and dedicated team player with an analytical bent of mind with good academic credentials. I am a qualified B.E in Electronics and Communications from Visveswaraiah Technological University, Belgaum, India with experience of 15 years 06 Months across WebSphere Application Server (WAS), Web Trends Application Support, Windows Server Installation & Administration, ITIL, L1/ L2 Application Support, Build & Deploy and Scripting, Transition Lead, AWS Solution Architect Associate, DevOps Professional, Azure Administrator, Docker and Kubernetes. Currently I am spearheading as a Senior Technical Lead with HCL Technologies Ltd. I have innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressured and time bound environment.
I am a dedicated and focused individual, determined to add value to the organization I work for, through my exceptional knowledge and learning ability. I possess well developed communication skills with reputation of unwavering accuracy, credibility and integrity.
At this stage I find myself to be groomed enough to look outward and explore the possibility of placement at a suitable professional position with higher responsibilities. A tour through my enclosed resume shall familiarize you with the details and I am confident, in my credentials, you would find a perfect fit for the said job. Thanks in advance for sparing your time.
The above credentials along with my enclosed resume make me ideally suitable for a position in your organization. I would appreciate an opportunity for a personal interview.
Thanking you.
Yours Sincerely
Yogesh G Birje
Certifications
- ITIL Foundation certified for Service Management Course (ITIL) (Program Code: 1689 ITIL-FN3) – 2012
- Certified Agile Associate
Personal Information
Date of Birth: 10/11/83
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