Yogesh Rathi
Operations Assistant Manager
New Delhi
Summary
To be involved in work where I can utilize skill and creatively involved with system that contributes to the growth of organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Admin & Logistics Assistant
Silver Line Cargo
New Delhi
06.2019 - 03.2020
- Resolving client queries over call and updating order status.
- Data entry at the EOD for all orders dispatched.
- Maintained files, records and chronologies of entry activities.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Executive
Zingbus
Gurugram
09.2020 - 09.2021
- Escalated critical customer issues to supervisor immediately to avoid cancellation.
- Provided booking , bus and route details to customers upon inquiry and answered questions via live chat.
- Developed working relationships with internal and external customers while assisting with the quires.
- Promoted to assistant of listing team after seeing the performance.
Assistant Manager - Operations
Zingbus
Gurgaon
10.2021 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Promoted to Assistant Manager of Listing after supervising the achievements.
- Managed scheduled meetings with the route managers to maintain satisfaction of customers and facilitate smooth journey.
- Researched and developed new routes to meet customer demands.
- Followed-up launch and listing process, coordinated with the Tech Team and Crew Experience Team.
Education
Matriculation -
04.2012 - 03.2014
Secondary Certificate -
03.2016 - 05.2017
Bachelor of Commerce - Commerce
07.2017 - 02.2021
User Experience And User Interface Diploma - UX/UI Designing
10.2017 - 07.2018
Desktop Publishing Diploma -
01.2019 - 03.2019
Skills
Operational efficiency
Strength
• Believe in team work.
• Seek challenges to perform.
• Positive attitudes
Hobbies
• Reading Books
• Listening Music
• Swimming
Timeline
Assistant Manager - Operations - Zingbus
10.2021 - Current
Customer Service Executive - Zingbus
09.2020 - 09.2021
Admin & Logistics Assistant - Silver Line Cargo
06.2019 - 03.2020
NIIT Foundation - Desktop Publishing Diploma ,
01.2019 - 03.2019
Eyebridge School of Arts & Communication - User Experience And User Interface Diploma, UX/UI Designing
10.2017 - 07.2018
University of Delhi - Bachelor of Commerce, Commerce
07.2017 - 02.2021
Heera Public School - Affiliated To CBSE - Secondary Certificate,
03.2016 - 05.2017
Heera Public School - Affiliated To CBSE - Matriculation,
04.2012 - 03.2014
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