YOGESHSINH CHAVADA
Software Support Engineer
Mehsana
Summary
Experienced [Type] Support Engineer familiar with user support and root cause analysis. Advanced knowledge of [Area] operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Software Support Engineer
T M Softech Pvt Ltd.
Ahmedabad
10.2020 - Current
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Software Support Engineer
T M System Pvt Ltd
Ahmedabad
08.2016 - 11.2020
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
Education
H.S.C -
Sheth R.K Shah U.M. Shala
Vadasma 04.2009 - 05.2009
Bachelors's in Computer Application -
College of Computer And Management Studies
Vadu 03.2014 - 06.2014
Master of Computer Applications -
S.K.Patel Institute of Manage. & Computer Studies
Gandhinagar 06.2013 - 11.2015
Skills
Application installations
Hardware and software installation
Debugging skills
Technical Analysis
Technical Support
Customer service expert
Software diagnosis
Technical issues analysis
Desktop support
Application support
Data recovery
Timeline
Software Support Engineer
T M Softech Pvt Ltd.
10.2020 - Current
Software Support Engineer
T M System Pvt Ltd
08.2016 - 11.2020
Bachelors's in Computer Application -
College of Computer And Management Studies
03.2014 - 06.2014
Master of Computer Applications -
S.K.Patel Institute of Manage. & Computer Studies
06.2013 - 11.2015
H.S.C -
Sheth R.K Shah U.M. Shala
04.2009 - 05.2009