Yogeshnanda Thangjam
Technical Program Manager 2
Hyderabad
Summary
Successful Technical Program Manager with career spanning 11 years in Engineering and Enterprise Support environments. Top performer with results-driven mindset. Excellent record of achievement working with high stake programs to surpass goals.
Overview
11
11
years of professional experience
8
8
Certificates
Accomplishments
- Accelerated adoption of AoVPN technology which in-turn increased adoption of in-house MDM solution - Intune which helped more than 90% retention of strategic customers adding to the Microsoft Cloud revenue.
- Spear headed to deprecate legacy features and protocols like WINS (Windows Internet Naming Service), Direct Access and L2TP/PPTP protocols.
- This efforts resulted in reducing surface area attack up to 30% in the OS network component areas.
Work History
Technical Program Manager 2
Microsoft
Hyderabad, Telangana
09.2021 - Current
- As a member of the Windows + Devices Organization within the Engineering division at the India Development Center, I oversee the feature lifecycle of Network components such as VPN, Wireless, SDN (Software Defined Networking) etc.
- This includes the delivery of feature and feature upgrades to 1.5 billion Windows devices worldwide for the features under my purview via well planned product roadmap and seamless collaboration with engineering teams.
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
- Provide data driven enterprise-level risk management practices and helped build protective processes.
- Drive efforts to release security and productivity fixes for all supported Windows platforms
- I spearhead OS component security enhancement initiatives through Fuzzing, in partnership with the Microsoft Security Response Center (MSRC)
- Also drive Feature End of Life retirement or Deprecations
Support Escalation Engineer
Microsoft
10.2019 - 09.2021
- Establish and nurture a strong Windows Deployment Team at the Microsoft Costa Rica site, leveraging the talent within.
- Contribute to the overall development of the site, aiming for global recognition for its excellence.
- Lead various projects and initiatives to enhance employee engagement and promote Microsoft culture in the Central America Region.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Technical Advisor
Microsoft
Bengaluru, Karnataka
08.2016 - 09.2019
- • Lead team of 20 engineers, providing daily technical guidance and driving resolution for cases efficiently
• Engage with Enterprise customers on highly charged political and complicated issues to provide faster resolutions.
• Work closely with Development team on bugs.
• Work closely with Team Managers on ROBs, KPIs and maintain 4.5 average rating of customer satisfaction (CSAT) out of 5 - YoY.
Support Engineer
Microsoft
Bengaluru, Karnataka
11.2014 - 08.2016
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Support Engineer
Teamware Solutions
Bengaluru, Karnataka
12.2013 - 11.2014
- Provided support to Enterprise Microsoft customers on complex issues of Windows Storage, Cluster, VIrtualization and Deployment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Education
Electronics And Communication Engineering
Anna University
Chennai, India 05.2009 - 05.2013
10 +2 - Science Stream
HRD Academy
Imphal 08.2006 - 05.2008
10 - CBSE
Sainik School
Imphal 05.2001 - 05.2006
Awards
- 03/2015 Microsoft Best Performer FY15,H2
- 04/2016 Microsoft Architect of Excellence Award - Best Performer
- 05/2017 Microsoft CSS Global Submit Award 2017 Microsoft
- 05/2018 Microsoft Architect of Excellence Award - Best Team
- 07/2022 WSD India Star Awards - BCDR v-team
- 01/2024 WSD Power Duo - Best PM and Engineering Collaboration
Skills
Azure DevOps
Kanban
Citrix
OS Concepts
Networking Concepts
Azure Compute
Containers and Kubernetes
Agile Methodologies
VMware
Project Management
Certification
Microsoft Certification: Azure 900
Hobbies
Photography
Harley Davidson Enthusiast
Playing Guitar