Yogeshwar Kendre
Sales
Pune,Maharashtra
Summary
Strategic Planner with over 11 years of experience in implementing sales strategies for organizational growth to exceed targets and identifying unexplored market for business expansion. Excellent track record of delivering outstanding sales & revenue growth outcomes in highly-competitive markets.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Manager
BAJAJ FINANCE LTD
06.2022 - Current
- As an Manager :-
- Heading a team of 38 sales manager and 75 Off role employees including Sales office.
- Responsible for Driving business thorough Sales manager to Salaried Doctors, CA professionals.
- Conducting regular meetings with sales manager and identifying the problem area.
- Initiating & developing relationships with key decision makers in target organizations for business development
- Monitoring competition activity in market & at customer place and managing it with SWOT analysis
- Responsible to drive business of fresh Home Loan, Balance Transfer and Loan against property with the secured team separately
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Monitoring performance on role and off role employees and motivate them to improve their performance.
- Responsible for end watch on file at end-to-end level process, Login to disbursement stage
- Responsible for Sourcing Cases through SMs of entire Pan India location,
- Co- ordinations with call center team and generate a lead from them
- As a Sales manager :-
- Heading a team of 4-5 people and arranging meeting to discuss challenges facing in the market and working with dealers on a daily basis to resolve their queries.
- Leading new & existing accounts and developing them to their full potential to ensure consistent recurring revenues.
- Initiating & developing relationships with key decision makers in target organizations for business development.
- Implementing internal & external sales plan leading to increase profits and to uphold strategy, mission &values established by the organization.
- Recognizing & establishing financially strong and reliable channel partners for deeper market penetration; providing training & direction for ensuring quality performance.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Suma Soft
10.2020 - 06.2022
- As an Team Leader :-
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Team Leader
Altruist Technologies Pvt Ltd
07.2019 - 06.2020
- As an Team Leader:-
- Highlighting Process Issues to the Client doing timely corrections by following up on them to create Enhance Customer Experience.
- Daily Reviewing agent wise Performance on major KPI’s which are important for the process.
- Reviewing Compliance parameters of the Process on critical parameters.
- Creating / Planning Refresher for BQ identified agents to improvise overall performance and monitoring Pre & Post Improvement post Refreshers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
Tech Mahindra
12.2018 - 07.2019
- As an Team Leader :-
- Looking for the Performance of Agents.
- Daily performance review with team on day minus 1 performance.
- Co-ordination with Client for Daily process related issue and insights.
- Preparing all kind of Report as per Client requirement.
- Taking care of lead generate and lead approval.
- One of the major & Critical SLA is proving First Call Resolution i.e. to reduce 1 day and 3 day Repeat Calls at Call Center.
- Responsible for monitoring the following at contact center.
Team Leader
Karvy Digiconnect Pvt Ltd.
07.2014 - 11.2018
- As an Team leader : -
- Creating / Planning Refresher for BQ identified agents to improvise overall performance and monitoring Pre & Post Improvement post Refreshers.
- Handling Team of 30 associate.
- Taking Care of Shrinkage/ Attrition & AHT, SL, sales, Retention, Quality.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
B.SC -
Savitribai Phule Pune University
Pune, India2020
HSC -
Maharashtra Board
2012
SSC -
Maharashtra Board
2008
Skills
Sales Tracking
Lead Generation
Business Planning
Market Research
Customer experience
Strategic planning
Relationship building
Sales management
Team building
Positive attitude
Teamwork and collaboration
Sales techniques
Customer service
Awards & Achievements
- Awarded by Best Sales Manager in Professional loan.
- Promoted from Team leader to Sales manager ( June' 2022 ).
- Awarded in Team Handelling, Data Management & conversion in BHFL process.
- Awarded by Best Team leader for 10 times in 1 year
- Last 5 month attrition is below 5% & 3 Times 0% attrition with 16% shrinkage which is one of the best performance in Digi-connect.
- Received Best Agent award 3 times from Airtel-client in Monthly RNR in year 2014 & also Awarded Best RTM 2015
- Awarded by best Nesting Team leader for 4 times in Airtel.
- Awarded by best Team leader for 7 times in Videocon D2H.
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Timeline
Manager
BAJAJ FINANCE LTD
06.2022 - Current
Team Leader
Suma Soft
10.2020 - 06.2022
Team Leader
Altruist Technologies Pvt Ltd
07.2019 - 06.2020
Team Leader
Tech Mahindra
12.2018 - 07.2019
Team Leader
Karvy Digiconnect Pvt Ltd.
07.2014 - 11.2018
HSC -
Maharashtra Board
B.SC -
Savitribai Phule Pune University
SSC -
Maharashtra Board