Summary
Overview
Work History
Education
Skills
Accomplishments
Present
Rolespectrum
Hobbies and Interests
Languages
Timeline
Generic

Yogeshwar M.D

Hyderabad

Summary

A professional with an overall experience of 14 years in the corporate sector spread across global risk operations segment working for employee vetting, handling escalated customer complaints for retail banking segment to answering calls for customers various banking needs while giving primary importance to data security and client/customer satisfaction.

Overview

14
14
years of professional experience

Work History

Senior Vetting Analyst

HSBC
  • Working as a Senior Vetting Analyst at HSBC as part of the Global Risk Operations segment for onboarding new employees.

Complaints Specialist

HSBC
07.2022 - 03.2023
  • Investigated customer complaints and resolved them while ensuring customer satisfaction.

Everyday Banking Agent

HSBC
10.2014 - 07.2022
  • Addressed customer queries and resolved issues related to everyday banking.

Senior Technical Support Representative

02.2009 - 02.2014
  • Provided technical support for hardware and software issues.

Education

BTECH - Engineering Technology

M.R.C.E.T
Hyderabad
04.2008

Skills

  • Analytical Thinking
  • Documentation And Reporting
  • Root Cause Analysis
  • Issue Identification
  • Working towards better understanding of Microsoft Word and Excel
  • Evidence-Based Decision Making

Accomplishments

  • Have been recipient of CSE champ award multiple times throughout my tenure so far with HSBC.
  • Been part of the New Genesys Telephony pilot launch team (HSBC) and assisted floor staff during its implementation.

Present

HSBC, Senior Vetting Analyst

Rolespectrum

  • Conduct thorough background checks on prospective employees using a variety of tools and resources.
  • Verify employment history, educational credentials, professional licenses, and certifications where necessary.
  • Review criminal records, credit reports, and other relevant documents as part of the vetting process in collaboration with the regional lead team.
  • To further review any discrepancies identified by vendors based on source response and seek clarifications/supporting evidence for the discrepancy as part of risk avoidance.
  • Ensure compliance with all legal and regulatory requirements related to employee vetting and data protection.
  • Maintain accurate and up-to-date records of vetting activities and outcomes.
  • Provide timely reports and recommendations to support informed hiring decisions.

Hobbies and Interests

  • Watching television shows. Sitcoms and action being my favorite genres.
  • An occasional newspaper readout session and perusing random digital mediums to build vocabulary.
  • Regular physical workout pointing to my belief in the maxim: “Eat right, Sleep tight and workout light”

Languages

Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Complaints Specialist

HSBC
07.2022 - 03.2023

Everyday Banking Agent

HSBC
10.2014 - 07.2022

Senior Technical Support Representative

02.2009 - 02.2014

Senior Vetting Analyst

HSBC

BTECH - Engineering Technology

M.R.C.E.T
Yogeshwar M.D