YOGESHWARAN R
Operations Team Lead
Summary
Reliable business professional with experience in project management and process improvement. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Excellent analytical skills and fast good grasp over issues. Creative lateral thinking, along with well-organized positive outlook.
Overview
9
9
years of professional experience
Work History
Team Lead
Amazon, ATSPL
Chennai
08.2021 - Current
- Assisted the associates to implementation of strategies designed to achieve planned goals.
- Managed teams of 100+ associates and tracked productivity to ensure that business as usual went without hitch.
- Planning the vehicle positioning to ensuring the flawless progress in departing the shipments within SLA.
- Set up problem solve mechanism in FC dock & RC sort function by creating SOP, training of problem solvers and audit mechanisms to handle exceptions resulting in reduction of cancellations.
- Continually worked to fully understands the needs of Fulfillment Center's and assisted in identifying solutions that met those needs.
- Provided business and technical leadership in support of the facility metrics around cost, quality, safety, and environmental issues.
- Created the SOP for Ad hoc vehicle placement to standardize the vehicle placement and controlling the procurement of anomaly vendor vehicles.
- Area Organization Standardization and layout change was done in Outbound process to improve the overall productivity.
- Adhering to stringent 5s on the floor to protect and improve the workplace's safety for Associates.
Fleet Manager
Swiggy
Chennai
01.2019 - 07.2021
- Committed for assisting in the recruitment of quality delivery executives into the fleet.
- Resolving the compensation concerns of the delivery executives and persuading them to remain with the business.
- Establishing a good rapport with the delivery executives and soliciting their constructive suggestions to enhance the business.
- Taking ownership for working on and gathering data analytics for the expansion of the firm using my ideas.
- Addressing conflicts as they arise on the field at any time to ensure efficient functioning of operations.
- In charge of upholding the promised SLA and making sure that escalations are resolved within the TAT.
- Keeping thorough records of the servicing and inspection of Delivery Executives, as well as arranging routine Delivery Executives to maintain operational effectiveness.
Supervisor
Ola cabs
Chennai
10.2017 - 12.2018
- Responsible for walk-ins floor and team of 10 executives.
- Producing the lead to sales of cars and Electronic Play devices for the vehicle.
- In charge for device sales and service team.
- Executing numerous campaigns for vehicle sales and offers to increase and reach the sales target.
- Collaborated with vendor finance companies for device sales in order to achieve the sales target.
- Increasing supplies for vehicle sales and device sales in all the conceivable ways.
Retention Executive
BeWo Technologies Pvt Ltd
12.2016 - 09.2017
- Addressing client issues that emerge with the point-of-sale system.
- Explaining about the device features to client in real and tangible ways.
- Follow up with the client on a frequent basis to enhance the client experience.
- Resolving the complaints and reporting the statistics to Manager.
- Making a contribution to the bottom line in a manner that achieves the goal.
- Collaborated with Sales teams to resolve customer complaints and drive customer experience.
Guest Delight Associate
Domino's Pizza – Jubilant FoodWorks Ltd
06.2014 - 09.2016
- Managing the store operations such as sales and inventory guarding.
- Monitoring customer orders and making changes as needed in response to requests from customers.
- Giving customers a detailed explanation of the products' descriptions and upselling related items to meet sales goals.
- Responsible for handling store fulfillments and ensuring accurate inventory levels.
- In charge of stock accuracy and inventory supervision to guarantee quick access and availability.
- Keeping the supplies in order on a regular basis to ensure the store runs well.
Education
B-TECH - MECH
Dr.MGR EDUCATIONAL AND RESEARCH UNIVERSITY
DIPLOMA - MARINE
CENTRAL POLYTECHNIC COLLEGE
Skills
Supply Chain Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Team Lead
Amazon, ATSPL
08.2021 - Current
Fleet Manager
Swiggy
01.2019 - 07.2021
Supervisor
Ola cabs
10.2017 - 12.2018
Retention Executive
BeWo Technologies Pvt Ltd
12.2016 - 09.2017
Guest Delight Associate
Domino's Pizza – Jubilant FoodWorks Ltd
06.2014 - 09.2016
B-TECH - MECH
Dr.MGR EDUCATIONAL AND RESEARCH UNIVERSITY
DIPLOMA - MARINE
CENTRAL POLYTECHNIC COLLEGE
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