Having ~17 + years of extensive Experience in IT industry which includes 6 years in Client location at USA. Worked as Agile Project Manager at US North America client location. Professional Scrum Master Certified (PSM1). Having Domain exposure in Banking, Automotive (Customs). Primarily worked on Development and Maintenance projects and has involved Agile development and in all phases of SDLC model as a developer, Sr. Developer & Project Manager. Having enterprise-level CRM, DMS, and Case Management solutions within Salesforce environments. Proven expertise in managing large-scale digital transformation initiatives and leading cross-functional Agile teams. A Certified Scrum Master and Project Manager with a passion for driving operational efficiency, ensuring stakeholder satisfaction, and aligning technology with business strategy An effective communicator with excellent relationship & interpersonal skills. Strong analytical, problem solving and organizational abilities with good time management skills. Expertise in Water Fall to Agile migration, Automation areas. Service Delivery, Continuous Process Improvement, Project management, Training During employment, have undertaken Requirement Analysis, Design and Coding. Agile/Scrum practices and extensive domain experience in banking and financial services. Proven track record in leading cross-functional teams, delivering complex banking products, managing stakeholder expectations, and driving Agile transformations. Proficient in creating interactive flow charts using MS Visio and clear communication skills. Worked at client location and have adequate knowledge of the Global Delivery Model in both onshore and offshore processes.
CSM