Yogeshwari Rawat

Department: Product Rating & Review

Responsibilities:

➢ Validating all the reviews shared by customers and make them live or non-live on portal.

➢ Marinating records of published and unpublished reviews.

➢ Generating weekly and monthly reports of reviews through pivot.

➢ Analysis of data and suggesting all the negative and positive aspects of process.

➢ Suggesting management about the key factors of reviews and rating of products.

Department: Post Live Catalogue

Responsibilities:

➢ Creation of quality catalog that need to be uploaded on paytmmall panel.

➢ Responsible for managing product, price, images, description and inventory etc.

➢ Took initiative toward Sanity Process of live product.

➢ To Merge Duplicate products in single Complex (Eg:-FMCG, Electronics etc.)

➢ Manage Category as well as Merchant queries through Salesforce.

➢ Handle Panel (Both Seller & Merchant).

➢ Co-ordination with Category Team, Tech team to handle concerns of merchants.

➢ Responsible for categorizing and structuring products.

➢ Knowledge of various categories and mappings.

➢ Manage & Upload different Content to site.

➢ Use Different Tools to complete given tasks.

Department: Offline Wallet

Responsibilities:

➢ Handling Calls of Merchant & resolve their queries.

➢ Tracing to Merchant.

➢ Auditing for Merchants which are enrolled till time for Customer Retention.

➢ Worked in HR for hiring calling.

➢ Worked in Offline wallet team in which doing work on Payout Issue, GG App, Login Issue etc.

➢ Manage live portal data according to offline product.

Department: Dispatch

Responsibilities:

➢ Handling escalations / supervisory calls / sending SMS/ query management / floor management

➢ Behavioral skills(Roster Adherence for self and team, Login-Logout Monitoring, Break adherence)

➢ Responsible for TPC (Cab assignment on time, Booking conversion, Auto Dispatch, Unique Rejects)

➢ Process Improvement Ideas and Additional Activities to help the team and the TL

Department: Operations Customer care (inbound)

Responsibilities: ➢ Handling the Calls of customers & resolve their queries.

➢ Coordinate with other depts. in to solve customer complaints ➢ Tracing to the customer.

Department: Operations Customer care (Inbound – Airtel DTH)

Responsibilities:

➢ Handling the Calls of customers & resolve their queries.

➢ Coordinate with other depts. in to solve customer complaints.

➢ Tracing to the customer complaint.