Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YOGESWARAN V

Technical Support Engineer

Summary

Experienced Analyst with a proven track record in financial services at State Street and technical operations at Amazon. Skilled in building strong customer relationships through clear and confident communication. Dedicated to ensuring customer satisfaction with a focus on first-time resolution. Experienced in collaborating with technical teams for faster issue resolution and identifying gaps in technical content to enhance customer support. Flexible and reliable.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Investment Compliance Analyst

State Street
Bangalore
07.2022 - 10.2025
  • I am being tasked with collecting and processing vast amounts of market data related to funds, securities, and financial instruments.
  • Closely working with the market data and performing detailed analyses to gain insights into various funds and investment activities
  • Few other key tasks are Violation detection and Reporting, Fund insight generation, which has helped in assessing risk levels, identifying trends and making informed decisions related to compliance and risk management
  • Led training sessions for team members on compliance procedures and best practices
  • Maintaining accurate records of the data analyses, findings and compliance-related activities which plays a pivotal role during audits and regulatory reviews

.

Device Associate

Amazon
Chennai
03.2020 - 07.2022
  • My role involved ensuring the quality and functionality of Alexa devices by thoroughly testing and validating their features
  • Key tasks were Prospectus Understanding, Test Scenario creation and Execution of the same, Bug Identification and reporting, and Data Management
  • During test case execution, I have meticulously documented bug issues and created a detailed bug reports using JIRA tool that helped development team to get clear understanding of the problem
  • Have assessed the device performance in handling data accurately and appropriately
  • View and understand the matrix and create test cases accordingly
  • Execute the test cases and if any bug report to the developers and make it resolved

Customer Care Executive - Part Time

Fast track call taxi
Chennai
03.2018 - 03.2019
  • Provided voice-based support to domestic customers through inbound and outbound calls.
  • Established rapport with customers through clear and confident communication.
  • Ensured customer satisfaction and achieved first-time resolution.
  • Collaborated with technical teams, including driver and price teams, to expedite resolution of technical issues.

Education

B.Sc. - Computer Science

University of Madras
Chennai
03.2019

Skills

  • Consumer-related reporting
  • Complex data analysis
  • Technical documentation
  • SQL processing
  • Call documentation
  • JIRA systems

Certification

  • Certification in Advanced Excel, Imarticus Learning
  • SQL Intermediate Certificate, HackerRank
  • Python Basic Certificate, HackerRank
  • Python 101 for Data Science, Cognitive Class (IBM Developer Skills Network)

Timeline

Investment Compliance Analyst

State Street
07.2022 - 10.2025

Device Associate

Amazon
03.2020 - 07.2022

Customer Care Executive - Part Time

Fast track call taxi
03.2018 - 03.2019

B.Sc. - Computer Science

University of Madras
YOGESWARAN V