Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yogi

Surrey

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and proven business success in Canada, Australia and India. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Leader (Operations Renewals)

Coles Group (Australian Supermarket Chain)
07.2024 - 04.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Frequently inspected production area to verify proper equipment operation.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Service Officer

Transport For NSW (Casual)
08.2024 - 02.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer inquiries regarding Sydney train projects.
  • Assisted call-in customers with questions and orders.

Operations Manager

Loblaw Companies Ltd.(Canada's Largest Retailer)
07.2023 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Representative Team Lead

LCL Ltd.
05.2022 - 06.2023
  • Approached and solved problems with initiative and sound judgment.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Accounting Technician

M/s Digital Green Glory
10.2017 - 10.2021
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Assisted in the development of long-term business strategies through insightful analysis of financial trends and projections based on historical data.

Supply Control Coordinator

FAH Exports
07.2014 - 09.2017
  • Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.

Education

Master of Business Administration(MBA) -

U.C.W
Vancouver, Canada
2023

Bachelor of Commerce (Honours) - Commerce and Business Administration

M.D.U
2014

Skills

    ● Data Entry
    ● People Management
    ● Inventory Management
    ● Administrative and Office Support

    ● Performance Monitoring
    ● Health and Safety Compliance
    ● Business and Operations Management
    ● SAP Expertise
    ● SQL
    ● Quality Assurance and Control
    ● MS Office

  • Strong Analytical and Problem-Solving Skills
  • Sales expertise
  • Work Planning and Prioritization
  • Customer Relationship Management (CRM

Certification

  • Complete SQL Bootcamp - Udemy
  • Developing soft skills and personality certificate (IIT Kanpur)
  • Gender Justice and workplace security certificate by (IIT Kharagpur)
  • Leadership certificate by (IIT Kharagpur)

Timeline

Customer Service Officer

Transport For NSW (Casual)
08.2024 - 02.2025

Team Leader (Operations Renewals)

Coles Group (Australian Supermarket Chain)
07.2024 - 04.2025

Operations Manager

Loblaw Companies Ltd.(Canada's Largest Retailer)
07.2023 - 06.2024

Customer Service Representative Team Lead

LCL Ltd.
05.2022 - 06.2023

Accounting Technician

M/s Digital Green Glory
10.2017 - 10.2021

Supply Control Coordinator

FAH Exports
07.2014 - 09.2017

Bachelor of Commerce (Honours) - Commerce and Business Administration

M.D.U

Master of Business Administration(MBA) -

U.C.W

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