Yogin Patel
Ontario
Summary
I possess a strong background in sales within the VoIP (Voice over Internet Protocol) business, coupled with extensive experience in managing soft switches and servers. My expertise lies in navigating the dynamic landscape of telecommunications, identifying client needs, and delivering tailored solutions that optimize VoIP services.
Overview
2
2
years of professional experience
Work History
Technical Sales Strategist
Calling World Telecom Pte Ltd
06.2022 - 03.2024
Experienced "Technical Sales Strategist" at Calling World Telecom Pte Ltd, specializing in telecommunications. Proven track record of managing high-profile clients, including China Mobile International and Bharti Airtel. Successfully executed sales strategies, demonstrating a deep understanding of technological solutions in the telecom industry.
Call Center Technician
Virtuant Infotech Private Limited
11.2022 - 03.2023
Seasoned Call Center Technician at Virtuant Infotech Private Limited, adept in the administration of Vicidial, an open-source contact center solution. Skillfully managed and optimized the Vicidial system, ensuring a smooth and efficient operation of the contact center. Proficient in troubleshooting, system maintenance, and providing technical support to enhance overall performance and customer satisfaction.
Education
Bachelor Of Engineering - Computer Engineering
Gujarat Technological University
Ahmedabad05.2023
Skills
- Verbal Communication
- Customer Relations
- Teamwork and Collaboration
- Networking
- Microsoft Office
- Network Security Systems
- Remote Work Support
- User Support
- Equipment Operation
Languages
French
Beginner (A1)
English
Advanced (C1)
Gujarati
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Call Center Technician
Virtuant Infotech Private Limited
11.2022 - 03.2023
Technical Sales Strategist
Calling World Telecom Pte Ltd
06.2022 - 03.2024
Bachelor Of Engineering - Computer Engineering
Gujarat Technological University
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