To work in an organization which gives me a platform to enrich and utilize my overall skills in such a manner that it proves to be an asset in every state of the business thus allowing me to give my best for the growth of the organization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
YOGINDER KUMAR SOLANKI
New
Summary
Overview
10
years of professional experience
6
years of post-secondary education
1
Language
Work History
Ajay Vision Education NEW DELHI
Admin Customer Service Representative
07.2023 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
GO FIRST AIRLINES (I) LTDNEW DELHI
INFLIGHT MANAGER
12.2017 - 04.2024
Job overview
- Enforced customer service standards and resolved customer problems to uphold quality service
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Managed professional growth and development of [Number] enlisted personnel by scheduling training and managing CBT schedules
- Assessed individual skills of team and delegated daily tasks based on strengths
- Verified credentials of personnel involved in special operations prior to initiating missions
- Excellent communication skills, both verbal and written
- Exercised leadership capabilities by successfully motivating and inspiring others
GO FIRST AIRLINES (I) LTDNEW DELHI
Senior Security Officer
11.2013 - 12.2017
Job overview
- Surveyed property to prevent and identify vandalism or disarmed alarm systems
- Safeguarded entrances using scanning equipment to keep lines moving
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Education
University of DelhiNew Delhi
Bachelor of Arts
01.2010 - 04.2013
University Overview
Sarvodaya Vidyalaya SchoolNew Delhi
12th
05.2008 - 05.2010
University Overview
Adarsh Secondary SchoolNew Delhi
10th
05.2007 - 05.2008
University Overview
Skills
Basic Knowledge of GDS(Amadeus)Excellent Communication SkillsResponsibleAttentiveTeam LeadershipCustomer Service
Call Management
Complaint Resolution
Data Collection
Paperwork Processing
Appointment Scheduling
Scheduling
Payment Processing
Administrative Support
Customer Relations
Complaint Handling
Live Chat Support
Spreadsheets
Excellent Communication
Fluent in [Language]
Microsoft Office
Problem-Solving
Interpersonal Communication
Timeline
Admin Customer Service Representative
Ajay Vision Education
07.2023 - Current
INFLIGHT MANAGER
GO FIRST AIRLINES (I) LTD
12.2017 - 04.2024
Senior Security Officer
GO FIRST AIRLINES (I) LTD
11.2013 - 12.2017
University of Delhi
Bachelor of Arts
01.2010 - 04.2013
Sarvodaya Vidyalaya School
12th
05.2008 - 05.2010
Adarsh Secondary School
10th
05.2007 - 05.2008