Reading on Listening to music, Drawing
YOGINI M
Process Executive
Bengaluru
Summary
To work for an organization that offers me a prospect to advance my skill services and knowledge to the growth of the organization.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Executive
Sparsh Hospital Yelahanka
08.2024 - 10.2026
- Gained two years of experience in the industry
- Earned Star Performer Award for exceptional performance in 2024
- Supported billing and registration processes, reducing delays in front-office operations.
- Handled patient inquiries professionally, resolving concerns and directing cases to appropriate departments.
- Maintained accurate records, ensuring confidentiality and consistency across hospital documentation and files.
- Collaborated with clinical and non-clinical teams to streamline service coordination and task completion.
- Monitored appointment schedules and follow-up activities to maintain organized patient flow.
- Implemented process improvements that strengthened accuracy, responsiveness, and daily administrative efficiency.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Process Associate
Affirm Data Services Pvt Ltd.
02.2022 - 08.2024
- Received Star Performer Award in 2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
BCA -
Maharani Lakshmi Ammanni College For Women
01-2021
Skills
- Project Management
- Data Management
- Skilled in multiple programming languages including Java, C, and Python
- Proficient in Windows
- Leadership Development
- Works under pressure
- Self-driven
- Good team player
- Quick learner
- Customer Service
- Customer service
Certification
Advanced Java Training Certificate
Interests
Timeline
Executive
Sparsh Hospital Yelahanka
08.2024 - 10.2026
Process Associate
Affirm Data Services Pvt Ltd.
02.2022 - 08.2024
BCA -
Maharani Lakshmi Ammanni College For Women