Camping
PRABHU YOGISH GOPALKRISHNA
Specialist Service Operation
Bengaluru,Karnataka
Summary
Accomplished Senior Operations Specialist with a proven track record at General Data Tech, enhancing operational efficiency and customer satisfaction. Skilled in business process improvement and cross-functional team leadership, I excel in developing innovative solutions and driving significant service quality enhancements. My strategic approach to problem-solving and demand planning has consistently resulted in impactful organizational achievements.
Overview
6
6
years of professional experience
6
6
Languages
Work History
Senior Operations Specialist
General Data Tech
07.2022 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Drove change management initiatives across the organization, resulting in smoother transitions during times of restructuring or strategy shifts.
- Enhanced customer satisfaction through the implementation of service improvement initiatives and quality control measures.
- Evaluated quality and reasonable cost of vendor services for business support.
- Conducted surprise cash audits, fraud monitoring, and operations surveillance.
- Implemented cost-saving measures by identifying areas of waste and inefficiency in existing processes.
- Managed quality and costs of organization.
- Supported process improvements by conducting regular audits to identify areas for optimization in productivity or cost savings.
Senior Contract Associate
Iron Mountain Inc
08.2020 - 07.2022
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collaborated with cross-functional teams to implement process improvements and enhance overall service quality.
- Proactively addressed potential concerns before they escalated into major issues, maintaining a high level of client satisfaction.
- Played an integral role in the development and execution of customer-focused strategies that maximized customer satisfaction and loyalty.
- Ensured seamless transitions between different departments as needed during problem resolution processes, minimizing delays for customers.
- Exhibited strong analytical skills when identifying potential problem areas, implementing solutions that led to significant improvements in the overall service delivery process.
- Led initiatives aimed at enhancing employee morale through recognition programs, resulting in an improved work environment and increased job satisfaction levels among peers.
- Investigated and resolved customer inquiries and complaints quickly.
Associate
Tata Consultancy Services
12.2018 - 07.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Improved team collaboration by initiating regular coordination meetings.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Education
Bachelor of Commerce - Accounting And Finance, Business Management
Trisha Degree College
Udupi, India 04.2001 -
High School Graduate - Commerce
Brilliant College
Mangalore, India 04.2001 -
Skills
Business process improvement
Interests
Fishing
Mountain climbing
Trekking
Cricket, Badminton, Chess
Cricket & Badminton is my favorite sports. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
I started to play chess when i was a 10 year old kid because i remember my father saying that chess is more than just a game—it's a powerful mental exercise that sharpens critical thinking and problem-solving skills. Every move requires players to analyze, anticipate, and make strategic choices, cultivating abilities that translate well into real-life challenges. Chess fosters critical thinking, discuss key skills that chess players develop, and show you how these skills benefit problem-solving in everyday life.
Timeline
Senior Operations Specialist
General Data Tech
07.2022 - Current
Senior Contract Associate
Iron Mountain Inc
08.2020 - 07.2022
Associate
Tata Consultancy Services
12.2018 - 07.2020
Bachelor of Commerce - Accounting And Finance, Business Management
Trisha Degree College
04.2001 -
High School Graduate - Commerce
Brilliant College
04.2001 -
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