YOGITA MANE
PUNE
Summary
Entrepreneurial and energetic Manager with 8+ years of experience in private banking and financial services industry. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills.Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
IndusInd Bank
Pune
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Responsible for monitoring business, compliance and operations.
- Responsible for taking decisions that are cost effective and generate revenue.
- Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations.
- Responsible for maintenance / reconciliation of Clearing Accounts
- Customer Service:- Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.
- Compliance:- Handle all legal, regulatory, ED, notices end to end and ensure prompt revert to such notices. Ensure all notices are timely logged into Service Desk, Raise Red Flags for all unusual and suspected transactions and ensure no fraudulent transactions take place in the Branch. Responsible for Internal Audit Ratings (Low Risk)
Branch Operations Manager
Axis Bank
09.2021 - 03.2022
- Ensuring strict adherence to prescribed processes, audit and regulatory requirements
- Responsible for management of day to day operations of the branch
- Customer service orientation ability to solve customer issues
- Timely authorization and checking of customer transaction/ service request
- Developing and implementing procedures that address and solve business problems and directly contribute to major long term business objective
- Supervise, hire, and train employees, manage quality assurance programs, strategize process improvement
- Responsible for the AML & KYC compliance of the various account opening forms.
Personal Banker Authoriser
HDFC BANK LTD
01.2018 - 09.2021
- Supervise & Monitor Personal Banker and contract staff in terms of productivity & other issues
- Managing the team of operations staff with complete control
- Resolution of customer queries/complaints
- Responsible for Immediate action on statutory notices and legal notice
- Branch Merchandising and administration
- Review Daily Accounts Opened, report and update in the system
- Monitoring all Dummy accounts
- Generate business, cross sell and monitor cross sales of tellers and welcome desk
- Responsible for acquisition through direct sales
- Deepening of relationship with existing customers through cross sell of all products and services
- Enhancing the value of existing accounts
- Retention of existing portfolio
- Corporate salary processing
- Branch Operations and Audit Compliance.
Research Analyst
FLEXISALES INC
06.2015 - 04.2016
- Contributing towards a marketing plan and marketing strategies
- Examine and validate the accuracy of the data to ensure that it produces meaningful information
- Use of mathematical, Statistical and analytical models to find patterns that may reveal business opportunities
- Using knowledge of the market and competitors identify and develop the company’s unique selling propositions and differentiators
- Worked on campaigns like Symantec, HP, Veritas to Identify opportunities that will lead to an increase in sales
- Identify opportunities for campaigns and services that will lead to an increase in sales
- Build and maintain an accurate customer/ prospect database by profiling and capturing relevant customer / prospect information
- Educate warm prospects on the benefits of our solutions in order to persuade them to take the next step in the sale process
- Create a superior prospect experience that sets the stage for future sales by navigating to key identify need, generate interest and perform company research.
Education
HSC -
St Mira’s college
SSC -
St Mira’s school
MBA-IB -
Symbiosis International University
BCA -
Symbiosis International University
Skills
- Utilization of resources
- Interpersonal and Communication Skills
- Problem Solving
- Client satisfaction-driven
- Team leadership and collaboration
- Up-selling and cross-selling techniques
- Client satisfaction-driven
- Sales presentations
- Opportunity creation
- Relationship cultivation and retention
- Business growth strategies
- Staffing optimization
- Relationship building and management
- Business development expertise
- Sales planning
- Performance reviews
- Marketing
- Sales management
- Customer service
- Operations management
Additional Qualification
c programming, java, html, Javascript, PHP, mysql, Drupal, 7/9
Certification
IRDA
Languages
English, Hindi, Marathi
First Language
Timeline
Branch Manager
IndusInd Bank
01.2023 - Current
Branch Operations Manager
Axis Bank
09.2021 - 03.2022
Personal Banker Authoriser
HDFC BANK LTD
01.2018 - 09.2021
Research Analyst
FLEXISALES INC
06.2015 - 04.2016
HSC -
St Mira’s college
SSC -
St Mira’s school
MBA-IB -
Symbiosis International University
BCA -
Symbiosis International University