Yogita Negi
Customer Service Professional
Mohali
Summary
Dedicated and experienced Customer Service Professional with 4 years of experience in providing exceptional customer support. Seeking to leverage my skills and expertise to contribute to a dynamic organization where I can continue to enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Client: Amazon
TaskUS, India
- Current
- Provided top notch customer service to Amazon customers
- Resolved their order related and product related queries
- Also met the monthly target for reviews from the customers
Process - Denefits
bridging healthcare technologies
01.2024 - 01.2025
- Worked in bridging for one and half year
- Our major role their was to deal with the clients and customer’s f resolution
Process - Caption Call
Tele-performance, India
01.2020 - 01.2022
- Assisted customers from the United States with speaking disabilities by providing real-time captions during phone calls.
- Ensured accurate and timely captioning services to enhance communication for customers.
- Demonstrated empathy and patience while addressing customer needs, resulting in high customer satisfaction.
- Collaborated with team members to resolve technical issues and improve service quality.
Education
Diploma - Aviation Hospitality Travel Management
Frankfinn Institute
Dehradun01.2019
High School Graduation - undefined
City Public School
Roorkee, (U.K Board)01.2018
Skills
Excellent communication and interpersonal skills
Proficient in handling customer inquiries and resolving issues
Strong problem-solving abilities
Attention to detail
Time management and organizational skills
Adaptability and ability to work in a fast-paced environment
Team collaboration and cooperation
Knowledge of customer service best practices
Timeline
Process - Denefits
bridging healthcare technologies
01.2024 - 01.2025
Process - Caption Call
Tele-performance, India
01.2020 - 01.2022
Client: Amazon
TaskUS, India
- Current
Diploma - Aviation Hospitality Travel Management
Frankfinn Institute
High School Graduation - undefined
City Public School