YOGITA SIDDHESH SHINDE
Senior Data Analyst & MIS Leader
Kanchangoan
Summary
Dynamic Senior MIS professional with over 15 years of experience delivering precise, governance-driven reporting and dashboards that facilitate informed decision-making at the leadership level. Collaborative leader fostering an engaged and empowering work culture through strong partnerships with colleagues. Proven ability to build and sustain relationships with a diverse range of stakeholders in fast-paced environments, ensuring alignment and effective communication across all organizational levels. Expertise in leveraging data insights to drive strategic initiatives and enhance operational efficiency.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Manager
HDFC Bank
03.2025 - 12.2025
- Strong domain expertise in handling customers in Banking Sector.
- Manage and deliver monthly performance in terms of collection efficiencies, resolutions, roll backs, recovery rates/ values as per the targets set for the assigned portfolio.
- Ensuring timely allocation and field follow-up. Review field follow-up for the portfolio managed towards achievement of target set.
- Monitor agency / field executive's performances periodically. Achieve the money collection under principal, fees & charges as per targets.
- Effectively address disputes, expired etc. cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
- Ensure trail updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
- Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections. Call recordings must be validated and updated in the visit report submitted to the agency.
- Management of field/ referral vendors.
- Ensure compliance from the vendors on laid down processes.
- Monitor performance of field agencies and address performance deficiencies.
- Code of conduct to be followed by the vendor across aspects of field and tele calling.
- Regular review of vendors/yards basis their performance, manpower invested, productivity expectations and process norms.
- Key Impact Areas: MIS Reporting, Advanced Excel, Cross-functional Coordination, Documentation & Reports, PAN India Collection Reporting, Reconciliation, Settlement of Audit cases, Team Building & Leadership
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Executive
Reckitt Benckiser India Pvt. LTD
10.2023 - 03.2025
- Handling all the daily transactions in OTM& SAP system.
- Sharing daily detention reports with stake holders.
- Handling issues related to shipment planning in OTM.
- Drafting agreements related to secondary Transportation.
- Sharing daily & weekly reports with management.
- Preparing PPT for monthly review.
- Timely rate updating is OTM for secondary transportation.
- Handling Transporters Email & query.
- Preparing & Sharing CFA KPI Tracker with management on monthly basis.
- SORC & HRRB audit preparation with CFA.
- Week & Monthly meetings with CFA for pending CAPA closure.
- Updating & sharing CAPA tracker with Quality team.
- Arranging Capability training session for Change control, SOP's & Deviation Handling.
- Renewal of CFA agreements & signed off by both parties.
- Vendor pay-outs for both Freight & CFA.
- PO creation in “ARIBA” & “EBUY” system for pay-outs.
- Preparation of CFA provision.
- Getting NDC's from all the vendors.
- Handling daily queries from the vendor regarding any payment issue.
- Clearing invoice related exception in SAP.
- Coordinating with supply finance team for reconciliation of secondary freight vendors.
Tata Capital Financial Services Limited (Q-Conneqt Business Solutions Ltd)
03.2019 - 10.2023
- Responsible for Timely Generating Daily & Monthly Collection Overdue Report & MIS.
- Coordination with all Pan India Team members for data requirement.
- Maintaining Daily PAN India Collection Dashboards.
- Maintaining Month wise PAN India Technical WF Collection Dashboard.
- Preparing Monthly Review PPT
- Resolutions of CRM teams queries on emails.
- Generating Monthly Expected Substandard MIS.
- Generating Monthly Expected Incremental report highlighting the High POS Customers.
- Preparing data set for quarterly and yearly audit.
- Publishing Daily Monthly & Yearly Collection Dashboard.
MIS Senior Executive
Paramount Health Services & Insurance Pvt LTD
02.2018 - 12.2018
- Expert Hands-on experience on Advance Excel Good at Pivot tables, Functions and Short cuts.
- MIS reporting, data Analysis, MS Excel, MS office, pivot table, Macros, data mapping, validation, data processing.
- Presenting the results in a clear and concise manner with slicers, charts and Pivot tables
- Maintaining MIS, Preparing monthly Performance Status Reports, Interaction with Manager and internal team members.
- Preparing and maintaining daily/weekly/monthly reports.
- Role will also involve some level of analysis to be done. So a person with some analytical ability would be preferred.
- Maintaining proper confidentiality as and when needed.
- Ability to meet required deadlines & suggestions for continuous improvement, Contribution to organizational initiatives
MIS Senior Executive
Reliance Human Resources Solutions Pvt Ltd
02.2014 - 06.2016
- To manage the MIS reporting, KPI tracking & Analysis, preparation of Dashboards & Reviews Data, effective data co-ordination with other departments within the Circle & Corporate.
- Throughout Knowledge of MIS.
- To maintain day-to-day MIS maintenance & archiving practices.
- Analyze and report historical data and trends.
- Perform other duties and assignments as directed.
- Prepare all day/week/month/quarter level MIS reports/dashboard.
- Monthly Billing and various tax computation on Billing is maintained.
- Data Scrubbing and uploading the data sheet.
- Good in V-look up, H-look up, data validation, consolidation and Pivot tables
- Have very good knowledge in Reporting and presentation
- Ensure deliverables (Daily, Weekly & Monthly MIS Reports) are prepared to satisfy the project requirements cost and schedule.
MIS Executive
Eureka Outsourcing Solution PVT Ltd
04.2012 - 02.2014
- Preparing & Maintaining Daily MIS (Management Information System) in Respect of Officers.
- Reporting : Make Client Report & Internal Report
- Data Extracting: Extract the date From CRM & Dialer.
- Data Uploading: Upload the Data in CRM Dialer & allocate the data on TL'sID.
Education
B.COM - Commerce
Mumbai University
Mumbai01.2010
Skills
Leader
Goal Oriented
Multi-Cultural
Analytical
Team leadership
Operations management
Decision-making
Time management
Customer service
Decision-making
Accomplishments
- Completed course in TALLY 6.3 in Mar-2006
- Completed course in DTP in jan-2007
- Completed MS-CIT course in sep-2007
- Completed typing examination @ 30 & 40 w.p.m in English
- Completed typing examination @ 30 w.p.m in Marathi
- Overall above average rated consecutively.
- Excellent track record of driving excellent performance across career – Awarded as a Best performer 2020 Awarded.
Training
- Completed Training in Data Protection
- Good Communication Skills and Business Excellence Training.
- Advanced Excel
- Ability to train staff junior staff.
Cooking, Adventure Ride
Participation in various cooking Competitions
Timeline
Manager
HDFC Bank
03.2025 - 12.2025
Senior Executive
Reckitt Benckiser India Pvt. LTD
10.2023 - 03.2025
Tata Capital Financial Services Limited (Q-Conneqt Business Solutions Ltd)
03.2019 - 10.2023
MIS Senior Executive
Paramount Health Services & Insurance Pvt LTD
02.2018 - 12.2018
MIS Senior Executive
Reliance Human Resources Solutions Pvt Ltd
02.2014 - 06.2016
MIS Executive
Eureka Outsourcing Solution PVT Ltd
04.2012 - 02.2014
B.COM - Commerce
Mumbai University