YOGITA SIDDHESH SHINDE
Senior Data Analyst & MIS Leader
Kanchangoan
Summary
Dynamic Senior MIS professional with over 15 years of experience delivering precise, governance-driven reporting and dashboards that facilitate informed decision-making at the leadership level. Collaborative leader fostering an engaged and empowering work culture through strong partnerships with colleagues. Proven ability to build and sustain relationships with a diverse range of stakeholders in fast-paced environments, ensuring alignment and effective communication across all organizational levels. Expertise in leveraging data insights to drive strategic initiatives and enhance operational efficiency.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager
HDFC Bank
03.2025 - 12.2025
- Strong domain expertise in handling customers in Banking Sector.
- Manage and deliver monthly performance in terms of collection efficiencies, resolutions, roll backs, recovery rates/ values as per the targets set for the assigned portfolio.
- Ensuring timely allocation and field follow-up. Review field follow-up for the portfolio managed towards achievement of target set.
- Monitor agency / field executive's performances periodically. Achieve the money collection under principal, fees & charges as per targets.
- Effectively address disputes, expired etc. cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
- Ensure trail updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
- Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections. Call recordings must be validated and updated in the visit report submitted to the agency.
- Management of field/ referral vendors.
- Ensure compliance from the vendors on laid down processes.
- Monitor performance of field agencies and address performance deficiencies.
- Code of conduct to be followed by the vendor across aspects of field and tele calling.
- Regular review of vendors/yards basis their performance, manpower invested, productivity expectations and process norms.
- Key Impact Areas: MIS Reporting, Advanced Excel, Cross-functional Coordination, Documentation & Reports, PAN India Collection Reporting, Reconciliation, Settlement of Audit cases, Team Building & Leadership
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Executive
Reckitt Benckiser India Pvt. LTD
10.2023 - 03.2025
- Handling all the daily transactions in OTM& SAP system.
- Sharing daily detention reports with stake holders.
- Handling issues related to shipment planning in OTM.
- Drafting agreements related to secondary Transportation.
- Sharing daily & weekly reports with management.
- Preparing PPT for monthly review.
- Timely rate updating is OTM for secondary transportation.
- Handling Transporters Email & query.
- Preparing & Sharing CFA KPI Tracker with management on monthly basis.
- SORC & HRRB audit preparation with CFA.
- Week & Monthly meetings with CFA for pending CAPA closure.
- Updating & sharing CAPA tracker with Quality team.
- Arranging Capability training session for Change control, SOP's & Deviation Handling.
- Renewal of CFA agreements & signed off by both parties.
- Vendor pay-outs for both Freight & CFA.
- PO creation in “ARIBA” & “EBUY” system for pay-outs.
- Preparation of CFA provision.
- Getting NDC's from all the vendors.
- Handling daily queries from the vendor regarding any payment issue.
- Clearing invoice related exception in SAP.
- Coordinating with supply finance team for reconciliation of secondary freight vendors.
Tata Capital Financial Services Limited (Q-Conneqt Business Solutions Ltd)
03.2019 - 10.2023
- Responsible for Timely Generating Daily & Monthly Collection Overdue Report & MIS.
- Coordination with all Pan India Team members for data requirement.
- Maintaining Daily PAN India Collection Dashboards.
- Maintaining Month wise PAN India Technical WF Collection Dashboard.
- Preparing Monthly Review PPT
- Resolutions of CRM teams queries on emails.
- Generating Monthly Expected Substandard MIS.
- Generating Monthly Expected Incremental report highlighting the High POS Customers.
- Preparing data set for quarterly and yearly audit.
- Publishing Daily Monthly & Yearly Collection Dashboard.
MIS Senior Executive
Paramount Health Services & Insurance Pvt LTD
02.2018 - 12.2018
- Expert Hands-on experience on Advance Excel Good at Pivot tables, Functions and Short cuts.
- MIS reporting, data Analysis, MS Excel, MS office, pivot table, Macros, data mapping, validation, data processing.
- Presenting the results in a clear and concise manner with slicers, charts and Pivot tables
- Maintaining MIS, Preparing monthly Performance Status Reports, Interaction with Manager and internal team members.
- Preparing and maintaining daily/weekly/monthly reports.
- Role will also involve some level of analysis to be done. So a person with some analytical ability would be preferred.
- Maintaining proper confidentiality as and when needed.
- Ability to meet required deadlines & suggestions for continuous improvement, Contribution to organizational initiatives
MIS Senior Executive
Reliance Human Resources Solutions Pvt Ltd
02.2014 - 06.2016
- To manage the MIS reporting, KPI tracking & Analysis, preparation of Dashboards & Reviews Data, effective data co-ordination with other departments within the Circle & Corporate.
- Throughout Knowledge of MIS.
- To maintain day-to-day MIS maintenance & archiving practices.
- Analyze and report historical data and trends.
- Perform other duties and assignments as directed.
- Prepare all day/week/month/quarter level MIS reports/dashboard.
- Monthly Billing and various tax computation on Billing is maintained.
- Data Scrubbing and uploading the data sheet.
- Good in V-look up, H-look up, data validation, consolidation and Pivot tables
- Have very good knowledge in Reporting and presentation
- Ensure deliverables (Daily, Weekly & Monthly MIS Reports) are prepared to satisfy the project requirements cost and schedule.
MIS Executive
Eureka Outsourcing Solution PVT Ltd
04.2012 - 02.2014
- Preparing & Maintaining Daily MIS (Management Information System) in Respect of Officers.
- Reporting : Make Client Report & Internal Report
- Data Extracting: Extract the date From CRM & Dialer.
- Data Uploading: Upload the Data in CRM Dialer & allocate the data on TL'sID.
Education
B.COM - Commerce
Mumbai University
Mumbai01.2010
Skills
Leader
Goal Oriented
Multi-Cultural
Analytical
Team leadership
Operations management
Decision-making
Time management
Customer service
Project management
Accomplishments
- Completed course in TALLY 6.3 in Mar-2006
- Completed course in DTP in jan-2007
- Completed MS-CIT course in sep-2007
- Completed typing examination @ 30 & 40 w.p.m in English
- Completed typing examination @ 30 w.p.m in Marathi
- Overall above average rated consecutively.
- Excellent track record of driving excellent performance across career – Awarded as a Best performer 2020 Awarded.
Training
- Completed Training in Data Protection
- Good Communication Skills and Business Excellence Training.
- Advanced Excel
- Ability to train staff junior staff.
Cooking, Adventure Ride
Participation in various cooking Competitions
Timeline
Manager
HDFC Bank
03.2025 - 12.2025
Senior Executive
Reckitt Benckiser India Pvt. LTD
10.2023 - 03.2025
Tata Capital Financial Services Limited (Q-Conneqt Business Solutions Ltd)
03.2019 - 10.2023
MIS Senior Executive
Paramount Health Services & Insurance Pvt LTD
02.2018 - 12.2018
MIS Senior Executive
Reliance Human Resources Solutions Pvt Ltd
02.2014 - 06.2016
MIS Executive
Eureka Outsourcing Solution PVT Ltd
04.2012 - 02.2014
B.COM - Commerce
Mumbai University