ARLI YOGITHA
VIZIANAGARAM,ANDHRAPRADESH
Summary
Experienced CUSTOMER RELATIONSHIP MANAGER bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Relations Manager
HONDA BIGWING
09.2022 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
TELE CALL OPERATOR
Bajaj Finance
01.2021 - 09.2022
- Managed availability of service through management of shared calendar solution.
- Configured secure call infrastructure through management software to initialize each call.
- Maintained system documentation detailing service operations.
- Triaged incoming schedule requests to host secure call conferences.
Education
Bachelor of Science -
SRI SATYA SAI DEGREE COLLEGE
SALUR01.2020
High School Diploma -
SRI SATYA SAI JR COLLEGE
SALUR06-2017
SSC -
K.A.N MHL SCHOOL
SALUR01.2015
Skills
- MS OFFICE
- Team member training
- Customer development planning
- Strong leadership
- Customer needs assessment
Languages
Telugu
Advanced (C1)
English
Intermediate (B1)
DISCLAIMER
I hereby declare that all the information furnished in this document is true and correct to the
best of my knowledge and belief. I hold the responsibility for the correctness of the about
mentioned particulars.
Timeline
Customer Relations Manager
HONDA BIGWING
09.2022 - Current
TELE CALL OPERATOR
Bajaj Finance
01.2021 - 09.2022
Bachelor of Science -
SRI SATYA SAI DEGREE COLLEGE
High School Diploma -
SRI SATYA SAI JR COLLEGE
SSC -
K.A.N MHL SCHOOL
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